Advances in Expertise Location and Social Networking: Study Overview



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In APQC’s best practices report Using Knowledge: Advances in Expertise Location and Social Networking, APQC explores ways for organizations to help employees find expertise and answers using Web 2.0 tools such as wikis, blogs, social networking, and social tagging.

This article provides an overview of the study, including a summary of the identified trends and best practices. Click here to view the full report.

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