Adjust Performance Measures to Support Changing Priorities

 

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When measuring performance, organizations must maintain flexibility to respond to changing conditions, strategies, or priorities. Best-practice organizations, in general, change their enterprise-wide measures as part of the annual strategic planning process. This discussion, with examples from APQC's Using Metrics that Drive Bottom Line Value best practices study, explores how strategic measures are kept constant in an effort to track trends consistently over time.

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