2019 Process and Performance Management Challenges and Priorities Survey Summary

 

Details

In December of 2018, APQC conducted a survey to understand the common challenges and priorities of process and performance management practitioners as they move into 2019. This summary report looks at the top five priorities and challenges in: 

process management:

  • business process management, and 
  • continuous improvement, and
  • process frameworks.

organizational performance management: 

  • data and analytics, 
  • measurement,
  • strategic planning, and 
  • benchmarking. 

The survey also explores trends in digital transformation for process management professions in the new business environment.