2017 Putting the PCF into Action: Survey Summary



A process framework is a tool organizations use to support their process management efforts. The most common reason that people use process frameworks is to help them understand and group processes into a classification structure in order to better understand how the processes relate to each other and how they help to get things done.

In the first quarter of 2017, APQC conducted it’s bi-annual survey to understand how organizations leverage its Process Classification Framework® (PCF) and provide insights on the common uses, implementation tactics, and business process management approaches. This summary report looks at findings on: 

  • the common uses of the PCF, 
  • adoption and implementation practices, and 
  • the most common implementation challenges, and 
  • organizational process management and governance. 

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