The 2016 Value of Benchmarking in the Professional Services Industry

 

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Benchmarking continues to be a top tool used by leadership teams to support decision making. In September of 2016, APQC conducted a survey to provide insight into the common benchmarking practices and the value benchmarking provides in the following areas:

  • Strategic planning
  • Process improvement
  • Mergers and acquisitions
  • Budgeting
  • Performance management
  • Market and/or competitive intelligence
  • Organizational design or transformation