2015 Putting the PCF into Action: Uses of the PCF

 

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During the first quarter of 2015, APQC conducted a survey to better understand how organizations leverage its Process Classification FrameworkSM (PCF). The goal was to learn why and how the organizations use the PCF, what implementation tools they use and challenges they face, and what organizational process management and governance tools they use.

This article expands on the initial survey and explores the differences between individual and organizational use of the PCF and draws conclusions about how PCF use relates to implementation and on-going success of the framework.  

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