- April 10, 2015
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A process framework is a means of grouping processes into appropriately related categories. The most common reason that people use process frameworks is to help them understand and group processes into a classification structure in order to better understand how the processes relate to each other and how they help to get things done.
In the first quarter of 2015, APQC surveyed industry organizations to understand why they use its Process Classification Framework SM (PCF) and provide insights on the common adoption and implementation practices and their challenges.
This summary report looks at findings from 132 service industry respondents on:
- the common uses of the PCF,
- organizational process management and governance,
- adoption and implementation practices, and
- the most common implementation challenges.