2015 Putting the PCF into Action: Governance and Maturity

 

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During the first quarter of 2015, APQC conducted a survey to understand how organizations leverage its Process Classification FrameworkSM (PCF) and identify relationships between the use of the PCF, business process management maturity, and organizational governance. This article explores the levels of organizational maturity and provides insight into how and why mature organizations use the PCF.

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