- March 24, 2015
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During the first quarter of 2015, APQC conducted a survey to better understand how organizations leverage its Process Classification FrameworkSM (PCF) and what constitutes the common uses of the PCF. The goal was to learn why and how the organizations use the PCF, what adoption practices they use, what implementation tools and challenges they face, and what are their organizational process management and governance approaches.
This article explores the PCF adoption practices of industry organizations and draws conclusions about how their adoption of the PCF relates to benchmarking processes.