2014 June BE Webinar: Got Process? How to Use a Classification Framework to Improve Business Performance



  • Type:
  • Published:
  • June 25, 2014
  • Author:
  • APQC
  • Price:
  • Member: FREE

In the last five years, Elevations Credit Union has transformed its organizational performance. It started with tribal knowledge and has matured to over 200 documented, linking and measured business processes.

This compelling transformation has contributed to: 

  • Increased earnings
  • Increased equity by 97 percent
  • Recipient of the 2013 Rocky Mountain Performance Excellence PEAK award winner and is a 2014 applicant for the prestigious National Malcolm Baldrige Performance Excellence Award
  • Culture transformation

Using APQC's Process Classification FrameworkSM, and other tools, learn how Elevations built an Enterprise Process Map and how the organization's collaborative use of software tools provided a platform for cross-enterprise engagement and viral cultural change.