Measuring Knowledge Management Initiatives (Collection)



This collection pulls together APQC’s best resources on the measurement of knowledge management (KM) programs and initiatives. The first piece is an overview article. The second piece provides a summary of APQC's KM measurement framework. The third piece is APQC's Knowledge Analytics(SM) process for guiding and assessing KM investments. The fourth piece is an article on value path measurement, a method for evaluating how KM activities influence business outcomes. The next two pieces discuss reasons to assess collaboration initiatives, techniques for doing so, and common measures used. The next 13 articles are based on APQC's Best Practices Studies and focus on measuring specific types of KM approaches. The last two pieces are a best practices report on the topic of KM measurement and a recording in which APQC experts highlight the key issues and strategies involved in KM measurement.