Knowledge Management Profiles by Industry: Finance, Insurance, and Business Services

 

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This collection is part of an APQC series highlighting notable knowledge management (KM) programs by industry. The following profiles on finance, insurance, and business services organizations summarize each organization's business model and market position, the drivers behind its KM effort, the structure of its KM program/initiative, the approaches it uses to enhance knowledge flow, and how it measures the success and impact of KM.