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Wikis are catching on as a tool for managing knowledge and content in the enterprise. But many firms struggle to implement and maintain effective enterprise wikis. Why don’t enterprise wikis always work well, and how can the wiki model be improved to enhance content and knowledge management?
This collection brings together APQC's research on enterprise wikis, and includes an overview, research on trends and success drivers, a wiki effectiveness diagnostic, and key measures to evaluate enterprise wikis.