Cutting the Costs of Not Knowing: Lessons Learned Systems People Really Use (Collection)

 

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This collection aggregates content from APQC's 2009 Collaborative Benchmarking study Cutting the Costs of Not Knowing: Lessons Learned Systems People Really Use. The collection includes an overview of the study, the presentation given at the conclusion of the study, the full report detailing the study findings, articles based on the best practices uncovered during the study, and case studies on the participating best-practice organizations.