Keynote Speakers


Lance Weiler

Lance Weiler

Storyteller, Entrepreneur, and Thought Leader

Lance Weiler, is a world-renowned speaker on subjects such as the future of storytelling, purposeful storytelling, humanizing data, and social impact. His experience as a Hollywood innovator and director of Columbia University’s Digital Storytelling Lab has given him unique perspective on communication and how narrative can motivate action.

Booking agent: Liz, Cole, Evil Twin Booking Agency, Inc.


Cindy Hubert

Cindy Hubert

Executive Director, Client Solutions

As an executive director of client solutions, Cindy Hubert is responsible for inspiring leadership and building knowledge on multiple dimensions – senior client leadership, industry and subject matter leadership, and collaborative leadership across APQC. She brings both a strategic and pragmatic approach to designing solutions for APQC clients by bringing together all aspects of APQC’s capabilities to solve real problems. Over the past 20 years, Cindy has provided the leadership and oversight to more than 500 client projects around the world.


Dan Kraemer

Dan Kraemer

Founder and Chief Design Officer of IACollaborative

Dan Kraemer is a founder, business leader, counselor to the c-suite, and international speaker who is leading a convergence of design thinking and business strategy as the winning approach to corporate innovation. As both an award-winning designer and classically trained business executive, Dan’s unique background enables him to combine a generative design lens with analytical business strategy to help organizations envision possible futures, advance corporate strategy, and successfully launch new ventures.


General Session Speakers


Lauren Trees

Lauren Trees

Principal Research Lead, Knowledge Management, APQC

Lauren Trees identifies trends in enterprise knowledge sharing and collaboration, researches cutting-edge ways to improve knowledge flow, and shares the findings with APQC’s members and the knowledge management community at large. She loves that her job lets her dream up interesting questions and then search out the answers by crunching numbers and collecting stories.

Holly Lyke-Ho-Gland

Holly Lyke-Ho-Gland

Principal Research Lead, Process & Performance Management

Building on more than 10 years of business research and consulting experience, Holly Lyke-Ho-Gland is a principal research lead who conducts and publishes APQC research on process management and improvement, quality, project management, measurement, and benchmarking for APQC’s Process and Performance Management research team. Her research supports APQC members and clients across disciplines and centers on helping professionals and project managers solve business problems with strategy, process and measurement.

Breakout Session Speakers


Victor Alves

Victor Alves

KM Specialist, TechnipFMC

Victor has a passion for helping people find what they need and enabling people to share what they know. Graduated in Industrial Engineering and has an Oil & Gas degree from Estácio University. He also has a KM and BI specialization from UFRJ.

Tosin Araba

Tosin Araba

Knowledge Sharing Specialist, Swagelok Company

Doctoral student at Cleveland State University. Research interests include leadership, knowledge sharing, diversity and inclusion, culture, organizational behavior.
Member of College Now Greater Cleveland and Emerging Leaders Association.

Lisa Austin

Lisa Austin

Chief Product Owner - Enterprise Portals, Toyota Motors North America

Lisa Austin has over 15 years experience implementing KM strategies & technologies in multiple companies and industries. She currently works for Toyota Motors North America as the Chief Product Owner for Enterprise Portals.

Ronald Behling

Ronald Behling

Director, Product Development IT for Knowledge Management, Bristol-Myers Squibb

Alan Boulter

Alan Boulter

Knowledge Management, Process and Workflow, Schlumberger

Alan joined Schlumberger in 1991. Since 2005 he has worked in knowledge management focusing on communities of practice. His role is to support and guide these experts and groups to foster connections across the organization and enable open communication and innovation.

Johel Brown-Grant

Johel Brown-Grant

Senior Advisor, U.S. Department of State

Johel Brown-Grant, PhD, is a knowledge management professional with extensive experience in enterprise learning, change management and business storytelling. A former Fulbright scholar, he has held positions in Academia, business and government.

Lindsey Clawson

Lindsey Clawson

Director, Knowledge Strategy, U.S. Pharmacopeia

Lindsey is a passionate advocate for improving the way we work. She has 15 years in public sector work, from regulations editing at FDA to strategy at USP. Currently, she leads enterprise-wide initiatives to establish knowledge management practices and disseminate insights.

Sarah Crass

Sarah Crass

Chief of Staff, Medical Teams International

Sarah Crass is a certified knowledge management expert with 10+ years of leadership experience within an international organization. She is a culture change catalyst with a people-centered approach. Her goal and her joy is building world-class knowledge-driven organizations.

Jeff Dai

Jeff Dai

Senior Research Investigator II, Bristol-Myers Squibb

- PhD in analytical chemistry from UNC
- 16 years at BMS in Product Development as an individual investigator to matrix team leader
- Assisted in ELN adoption and other technologies
- Involved with design, development, and adoption of Knection

Mimi Davidson

Mimi Davidson

Senior Manager of Knowledge Management and Communications, REI Systems, Supporting NASA

Mimi Davidson is the senior manager of knowledge management and communications for NASA, of REI Systems. She leads knowledge management and strategic workforce development for NASA’S IT Services. Prior to her work with NASA, Mimi led KM for GDIT.

Alistair Field

Alistair Field

Customer Success Manager, Coveo

Alistair works with Coveo clients to ensure they realize the value of their search and analytics investment. Previously a KM Manager in a support team, Alistair promotes the elimination of department/technology boundaries through open communication.

Amy Frank-Hensley

Amy Frank-Hensley

Global Knowledge Center Program Manager, Swagelok Company

Amy has 29 years of Swagelok experience supporting broad corporate organizational changes in knowledge sharing, project management, Lean, engineering, and customer service. She is passionate about libraries, storytelling, and running crazy distances.

Allan Grohe

Allan Grohe

Knowledge Manager, Ruckus Networks, an ARRIS Company

Allan is an award-winning web content architect with experience in high-tech, publishing/game design, and health care industries. Allan organizes cross-functional teams, processes, governance, and data to deliver customer excellence at scale.

Jennifer Hawkins

Jennifer Hawkins

Manager, Knowledge Exchange, NASWA

Jennifer Hawkins is a KM professional with 15 years of experience in policy development, program outreach, and information technology. Today, she works for NASWA overseeing the development and growth of their national knowledge exchange program.

Clare Huntley

Clare Huntley

Knowledge Management Representative, U.S. Army Corps of Engineers

Clare serves as the U.S. Army Engineer Research and Development Center Office of Research and Technology Transfer Knowledge Management Representative. She provides support to the ERDC Laboratories to enhance technical exchange across ERDC.

Gopalakrishnan Kasiviswanathan

Gopalakrishnan Kasiviswanathan

Senior Manager - Delivery Excellence, Cognizant Technology Solutions

Gopalakrishnan has been part of the KM team in Cognizant for past 11 years. Gopal’s responsibilities include KM design, development, implementation, support, training, change management, and consulting for internal teams and for customers.

Michael Keel

Michael Keel

Knowledge Management & Library Services Specialist, NASWA

Michael Keel is a KM and library services specialist for NASWA. Previously, he was in KM roles at the USAID and Peace Corps where he supported management of digital tools and libraries and provided guidance and training to staff in how to use them.

Alison Leith Myers

Alison Leith Myers

Senior Director, Strategic Insights, U.S. Pharmacopeia

Alison is an enthusiastic leader of teams dedicated to curating knowledge, identifying market and brand opportunities, and fostering insights-led strategy. She is currently sponsoring USP’s enterprise-wide initiative to establish and culturally embed KM globally.

Chris Lomas

Chris Lomas

Global Products Leader for AI & Data Science, Mercer

Chris is Mercer's global products leader for AI & Data Science. He partners with clients, technology and business leaders to understand, create, and implement AI & Data Science solutions that transform Mercer’s business model; the employee experience; and client solutions.

Sharmistha Mukherjee

Sharmistha Mukherjee

Head of KM, Cognizant Technology Solutions

Sharmistha is the director of the delivery excellence function and head of knowledge management. Her portfolio includes consulting, process, and implementation of KM systems across the organization. She has 20+ years of experience in the IT industry.

Scott Parker

Scott Parker

Director of Product Marketing, Sinequa

As a product marketer, Scott helps organizations become information-driven. He believes that using modern technology to connect individual workers to the accumulated knowledge and expertise of an organization in order to do their jobs more effectively improves the overall performance of the entire organization.

Paula Pazderka

Paula Pazderka

Associate Director Knowledge Management, FHI 360

Paula Pazderka is the Associate Director of the Knowledge Exchange at FHI 360. She has expertise in knowledge management, software development, user training, ideation, facilitation, efficiency projects, data analysis and improv comedy.

Brittany Persinger

Brittany Persinger

Manager, Knowledge Management, Advocacy and External Engagement, World Vision

Brittany is a certified knowledge manager with over nine years' experience championing effective knowledge and data collection strategies in order to help international organizations achieve learning-related goals. She's a problem solver, a story chaser, and a big believer in user-focused solutions!

Robin Ray-Howett

Robin Ray-Howett

Architect, Microsoft

Robin is a technology professional, specializing in knowledge and innovation management solutions, with 20 years experience designing , implementing knowledge collaboration programs. Additionally, he is the worldwide community lead for knowledge management at Microsoft.

Laura Rodino

Laura Rodino

VP, Learning; Knowledge Management, Prudential

Laura is a nationally certified professional in learning & performance (CPLP) with over 23 years of her career driving the delivery of learning and knowledge management solutions to both national and international service and operations audiences.

Luis Rodriguez

Luis Rodriguez

Manager of Collaboration, TechnipFMC

As a member of the Knowledge Management Team awarded the KM Reality award in 2017, Luis enjoys supporting the business in developing strategies that help manage the connections and the content needed to collaborate effectively and execute flawlessly.

Carol Southwood

Carol Southwood

Senior Project Manager, Amgen

Carol has been worked at Amgen for 15 years in R&D, leading document management, Quality Lead and Business Process Analyst to define end-to-end processes. She developed and implemented integrated KM methodology within QMS to bridge the gap between content, data and performance.

Sylvia Sundqvist

Sylvia Sundqvist

Global Manager of Technical Career Ladder, Schlumberger

Shelley Tingle

Shelley Tingle

Knowledge Management Representative, U.S. Army Corps of Engineers

Shelley serves as the U.S. Army Engineer Research and Development Center Corporate Communication Office Knowledge Management Representative. She provides support to the ERDC Laboratories to enhance technical exchange across ERDC.

Lisa Weber

Lisa Weber

KM Leader, Mercer

Lisa is the KM leader at Mercer, the world's largest HR consulting firm. She partners with business leaders to understand, create, and implement knowledge solutions using digital innovations that transform the employee experience and client solutions.

Dan Wenger

Dan Wenger

Manager, Records & Knowledge Management, Toyota Motors North America

Dan Wenger is the manager of records & knowledge management. He has worked at Toyota Motors North America for 20 years, with the last five focused on records & knowledge management.

Allison Wilkins

Allison Wilkins

KM Leader, Prudential

Allison Wilkins is the knowledge management leader of Prudential’s Enabling Solutions Learning & Knowledge Management Capability. She has 27+ years’ experience in the financial services industry with 15 years’ concentration in knowledge management and project management.

Joe Williams

Joe Williams

Senior Project Manager, Amgen

Joe has 10 years in the IT field in various roles (Engineer, Architect/Designer, Analyst, PM) led R&D architecting and implementing process management solutions for Amgen. Now, in it's 5th year, process management is key to Amgen's R&D QMS.