Embed KM in Roles, Skillsets, and Processes T

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Knowledge management is more sustainable when it becomes intrinsic to how work gets done. In this track, you’ll learn techniques to integrate knowledge leadership, sharing, and reuse into the jobs and activities that define daily business operations.

Key topics include:

• Building KM into roles and responsibilities
• Training employees to exhibit KM behaviors
• Integrating knowledge and process management
• KM’s role in defining organizational competencies

Breakout Sessions in This Track

Thursday, April 30
Block 1
9:25 - 10:25 AM

TechnipFMC
Speakers: Victor Alves, KM specialist, and Luis Rodriguez, manager of collaboration

Thursday, April 30
Block 2
10:55 - 11:55 AM

U.S. Army Corps of Engineers
Speakers: Clare Huntley, knowledge management representative and Shelley Tingle, knowledge management representative

Thursday, April 30
Block 3
1:30 - 2:15 PM

REI Systems supporting NASA
Speaker: Mimi Davidson, senior manager of knowledge management and communications

Friday, May 1
Block 5
9:35 - 10:35 AM

Amgen
Speaker: Carol Southwood, senior project manager and Joe Williams, senior project manager

Adapt KM to the Digital Enterprise T

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Technology is changing how organizations structure their knowledge and surface relevant information and insights at the point of need. This track underscores the latest in digital KM, including the quick-and-dirty on new technologies and how real companies are deploying them for business benefit.

Key topics include:

• Cognitive search and discovery
• Extracting insights from enterprise knowledge
• How to adapt and implement new technology
• KM’s role in digital transformation

Breakout Sessions in This Track

Thursday, April 30
Block 1
9:25 - 10:25 AM

Sinequa
Speaker: Scott Parker, director of product marketing

Thursday, April 30
Block 2
10:55 - 11:55 AM

Cognizant Technology Solutions
Speakers: Sharmistha Mukherjee, head of KM and Gopalakrishnan Kasiviswanathan, senior manager - delivery excellence

Thursday, April 30
Block 3
1:30 - 2:15 PM

APQC
Speaker: Lauren Trees, KM principal research lead and Holly Lyke-Ho-Gland, process and performance management principal research lead

 

 

Friday, May 1
Block 5
9:35 - 10:35 AM

Mercer
Speaker: Lisa Weber, KM leader and Chris Lomas, global products leader for AI & Data Science

Accelerate Your KM Journey T

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Good KM takes time, but there are tricks to minimize ramp-up and speed you toward results. This track highlights stories of quick and agile KM progress, including organizations building new capabilities from scratch and others enhancing the scope and value of established programs.

Key topics include:

• Operationalizing your KM strategy
• Ways to fast-track KM in the first 1-2 years
• Deploying new platforms and approaches
• Achieving KM excellence over the long term

Breakout Sessions in This Track

Thursday, April 30
Block 1
9:25 - 10:25 AM

Prudential
Speakers: Laura Rodino, VP, learning; knowledge management and Allison Wilkins, KM leader

Thursday, April 30
Block 2
10:55 - 11:55 AM

Bristol-Myers Squibb
Speakers: Jeff Dai, senior research investigator II and Ronald Behling, director, product development IT for knowledge management

April 30
Block 3
1:30 - 2:15 PM

U.S. Pharmacopeia
Speaker: Lindsey Clawson, director, knowledge strategy and Alison Leith Myers, senior director, strategic insights

Friday, May 1
Block 5
9:35 - 10:35 AM

Swagelok Company
Speakers: Amy Frank-Hensley, global knowledge center program manager and Tosin Araba, knowledge sharing specialist

Foster a KM Culture T

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We all know “culture eats strategy for breakfast”—but what practical steps can nudge your culture in the right direction? In this track, you’ll learn how leading organizations made their workforces more receptive to collaboration and reuse in the midst of mergers, market disruptions, and rapid change.

Key topics include:

• Building KM into the mission, vision, and strategy
• KM marketing and branding
• Connecting KM to performance and promotability
• The role of communities in organizational culture

Breakout Sessions in This Track

Thursday, April 30
Block 1
9:25 - 10:25 AM

Toyota Motors North America
Speakers: Lisa Austin, chief product owner - enterprise portals and Dan Wenger, manager, records & knowledge management

Thursday, April 30
Block 2
10:55 - 11:55 AM

Ruckus Networks, an ARRIS Company and Coveo
Speakers: Allan Grohe, knowledge manager at Ruckus, and Alistair Field, customer success manager at Coveo

Thursday, April 30
Block 3
1:30 - 2:15 PM

Schlumberger
Speakers: Alan Boulter, knowledge management, process and workflow and Sylvia Sundqvist, global manager of Technical Career Ladder

Friday, May 1
Block 5
9:35 - 10:35 AM

Microsoft
Speaker: Robin Ray-Howett, architect

Interactive Learning T

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Sitting and listening is great, but you learn even more when you become an active conference participant. In this special track of concurrent extended-length sessions, you’ll learn from fellow KM practitioners through training, dialog, and collaborative activities.

Key topics include:

• Storytelling skills
• Human-centric design
• Managing virtual teams
• Fixing failed communities
• Q&A with KM award winners

Breakout Sessions in This Track

Thursday, April 30
Block 4
2:45 - 4:00 PM

U.S. Department of State
Speaker: Johel Brown-Grant, senior advisor

Thursday, April 30
Block 4
2:45 - 4:00 PM

NASWA
Speakers: Jennifer Hawkins, manager, NASWA Knowledge Exchange and Michael Keel, knowledge management & library services specialist

Thursday, April 30
Block 4
2:45 - 4:00 PM

APQC and the 2020 Excellence in Knowledge Management Award Recipients
Speakers: TBD

Thursday, April 30
Block 4
2:45 - 4:00 PM

World Vision and Medical Teams International
Speakers: Brittany Persinger, manager, knowledge management, advocacy and external engagement at World Vision and Sarah Crass, chief of staff at Medical Teams International

Thursday, April 30
Block 4
2:45 - 4:00 PM

FHI 360
Speaker: Paula Pazderka, associate director knowledge management