Grayson Medal Awarded to Quality Innovators in Education and Government Sectors

2011 C. Jackson Grayson Distinguished Quality Pioneer Medal Winners: Dr. Frank K. Toda and Dr. Thomas C. Tuttle

(Houston, TX - May 17, 2011) - APQC, a nonprofit best practices and benchmarking firm, announced today the recipients of the fourth annual C. Jackson Grayson Distinguished Quality Pioneer Medal.  Presented annually at the ASQ World Conference on Quality and Improvement, the award recognizes individuals who have demonstrated outstanding leadership in the application of quality philosophy, methods and tools in education, health care, public service, and not-for-profit organizations.

The 2011 winners include:

  • Dr. Frank K. Toda, President of Columbia Gorge Community College (CGCC) in Oregon.  Dr. Toda is committed to developing the educational organization into a National Center of Excellence through the application of quality methods. He just completed an eight year engagement as a member of the Malcolm Baldrige National Quality Award Board of Examiners as a senior examiner. Dr. Toda also created a cross functional quality board of advisors from academia (school leaders from the University of Wisconsin and Richland College in Dallas) and industry (quality executives from Microsoft, Boeing, and Raytheon). For the past decade, the board has met annually to advise on improvement of quality in the CGCC educational and operational programs.
  • Dr. Thomas C. Tuttle, President of Tuttle Group International, a strategic management consulting firm in Maryland.  Dr. Tuttle is a recognized expert in the development and application of integrated system models for assessing management systems and organizational performance for the state of Maryland. He chaired the U.S. Senate Productivity Award and Maryland Quality Award Program, which ultimately became a Baldrige-based program. Dr. Tuttle served for three years as a judge for the North Carolina Quality Leadership Award, also a Baldrige-based process. He continues to conduct Baldrige training for examiners in the state Performance Excellence Awards.

“These outstanding individuals have made such a difference passionately carrying the quality and process improvement tools and concepts into education and government," said Jack Grayson, founder and chairman of APQC and for whom the award is named. “They continue to make a contribution. This medal acknowledges what they have done and will continue to do.”

About the C. Jackson Grayson Distinguished Quality Pioneer Medal

The C. Jackson Grayson Medal celebrates the professional philosophy expressed throughout his life by Dr. Grayson, founder and chairman of APQC.

Winners are nominated by a panel of judges for their contributions to furthering the cause of quality in their sector.  They have used management processes, measurement activities, and collaboration to increase quality and productivity in their organizations and for society.

Past winners include Spencer Hutchens, Jr., a global expert in the field of quality control; Brent James, MD, a champion of the standardization and enhancement of clinical care through data collection and analysis on a wide variety of treatment protocols and complex care processes; Gregory H. Watson, one of the world’s leading quality consultants;  Dr. Don Berwick, nominated by President Obama for Administrator of the Centers for Medicare and Medicaid Services; Dr. Terry K. Holliday, Superintendent, Kentucky’s Commissioner of Education; David T. Kearns, former Chairman and CEO of Xerox Corporation and former Deputy Secretary, U.S. Department of Education; and Sister Mary Jean Ryan, President and CEO, SSM Health Care.

Grayson has a long-standing legacy and relationship with ASQ that dates back to the mid-1980s when ASQ and APQC jointly administered the Malcolm Baldrige National Quality Award.  Grayson is an ASQ Fellow and Distinguished Service Medal recipient.  As a leader at the first White House Conference on Productivity, Grayson fostered a national dialogue regarding quality. In 1993 he created the International Benchmarking Clearinghouse to help organizations identify and learn best practices. In 1996 Grayson led an education improvement initiative to restructure academic and administrative processes.

Information on the winners, selection process, and APQC may be found at

About APQC

APQC is a member-based nonprofit and one of the world’s leading proponents of knowledge management, benchmarking, and best practices business research. Working with more than 750 organizations worldwide in all industries, APQC provides organizations with the information they need to work smarter, faster, and with confidence. Visit or call +1 (713) 681 4020 and learn how to make best practices your practices.

PHOTOS AVAILABLE FOR MEDIA USE: the Grayson Medal, Dr. Jack Grayson, and the 2011 winners.

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