By submitting an abstract for consideration, you are affirming that the intended presentation and subsequent handout material has not been presented or published at a previous conference, meeting, or symposium outside of APQC. Furthermore, you agree that if this abstract is selected, you will be available to make the presentation during APQC’s Knowledge Management Conference, April 26-27, 2012. Final handout materials for your presentation must be submitted by April 13, 2012.