The Dynamic Partnership Between KM and AI
One of the top priorities for knowledge management (KM) professionals to focus on in 2024 is to incorporate artificial intelligence (AI)/generative AI (Gen AI) within their…
Knowledge Management
Knowledge Management (KM) is a collection of systematic approaches to help information and knowledge flow to and between the right people at the right time. APQC is the leading source for innovative thinking and the latest research in knowledge management. We’ve been at the forefront of KM since APQC’s Chairman of the Board and former CEO Carla O’Dell, helped establish KM as a vital business discipline in 1993. Whether you’re developing a KM strategy or want best practices from organizations with longstanding KM programs, APQC gives you access to an array of trusted resources and tools. Our annual conference draws KM and process practitioners and decision makers from around the world, and remains the premier industry conference.
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Our Resource Library includes hundreds of KM best practices, case studies, KPIs, and tools and templates. Find the information you need to get employees sharing and using your organization’s collective knowledge.
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APQC is proud to be an IACET Accredited Provider. Earn CEUs through our online and in-person knowledge management training and certification options. All courses can be customized to meet your specific needs and delivered at your site.
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Through events, research, and working groups, we bring together KM practitioners and leaders worldwide. We foster these opportunities to advance the discipline and provide greater value to our members.
Interested in our KM research?
Contact Lynda BraksiekUpcoming Webinars, Training, and Events
Find out how your organization’s KM program measures up
Use APQC's KM assessment tools to gauge every aspect of your KM program, from strategy and business case development to specific processes and technologies, and see how you stack up against your competition.
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Explore These KM Resources
2024 Knowledge Management Priorities
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Reports & White Papers
2024 Knowledge Management Priorities and Predictions Survey Report -
Articles
Knowledge Management in 2024: High Tech and Higher Profile -
Articles
Top KM Opportunities for 2024 -
Articles
Design Thinking for Knowledge Management
Emerging Technologies for Knowledge Management
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Reports & White Papers
Emerging Technologies for Knowledge Management Survey Report -
Reports & White Papers
Emerging Technologies for KM: Artificial Intelligence -
Articles
The Role of Technology in KM -
Articles
KM and Technology: Navigating Disruption
KM Essentials
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Articles
KM Essentials: Roadmap To Success -
Articles
How to Use APQC’s KM Measurement Alignment Worksheet -
Tools & Templates
Knowledge Management (KM) Glossary -
Tools & Templates
APQC's Knowledge Flow Process Framework
Excellence in Knowledge Management in 2023
IT Organization Key Benchmarks and Practices Reports
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Data and Measures
IT Organization Performance Key Benchmarks: Cross-Industry -
Reports & White Papers
IT Organization Performance Practices Report: Cross-Industry -
Tools & Templates
Interactive Information Technology (IT) Organization Performance Tune-Up Diagnostic -
Articles
IT Function FTEs Per $1 Billion Revenue
APQC is how we found other companies whose KM communities we could learn from – it became our source for information, benchmarks, and best practices.
Get Expert Guidance to Optimize Your KM Initiatives
Contact Our Advisory Services DirectorAPQC Advisory Services
You might be in the early stages of developing your organization’s first ever KM program. Or maybe you already have a KM strategy, but need help evolving your KM capabilities. At any stage of your KM strategy implementation, our expert consultants can provide individualized support and customized on-site training to help you accelerate and optimize your KM initiatives.
To learn more, contact our advisory services director:
