Process & Performance Management Conference

Speakers

Houston, TX
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Workshops
September 30 - October 2
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Conference
October 3 - 4
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Keynote Speakers


Chris Dancy

Chris Dancy

The World's Most Connected Person

Health and wellness pioneer, technology leader and entrepreneur, Christopher Dancy is frequently referred to as “the world’s most connected human.”

Since the early 1990’s Dancy’s career has spanned technical development of early web pioneers like WebMD before transitioning to process improvement consulting between for over ten years in his role as a SQL DBA, Knowledge Manager and ITIL practitioner.

He has been featured on the cover of Businessweek and as “patient zero in the digital health revolution” for the Showtime documentary series Dark Net, and has been interviewed by the Wall Street Journal, NPR, the BBC, Fox News and Wired.

As a personal health visionary and innovator, utilizing up to 700 sensors, self-diagnostic devices, applications and services to track, analyze and optimize personal health management – from caloric intake to spiritual well-being, he is able to demonstrate the connections of otherwise invisible data and forecast a transformation that will soon take place in consumer health and nutrition, healthcare business and beyond.

His credits will include “author” with the release of a manifesto and autobiography via St. Martin’s Press entitled “Don’t Unplug - How Technology Saved My Life and Can Save Yours Too.”


Jane Walton

Jane Walton

The "Obi-Wan Kenobi" of Leadership Advising

Jane Walton has been described as the "Obi-Wan Kenobi" of leadership advising. She is a published author, public speaker and organization development expert focused on change management, team engagement and development.


Panel Participants


Jonathan Kraft

Jonathan Kraft

Moderator

As a project manager for APQC’s Advisory Service team, Jonathan Kraft manages, researches, and reports on custom benchmarks, both quantitative and qualitative, as well as supports client projects focused on assessing and developing process management and knowledge management strategies and programs.

John Tesmer

John Tesmer

Panelist

As director of the group responsible for managing APQC’s Open Standards Benchmarking®database and the Process Classification Framework®, John Tesmer coordinates benchmarking projects and is responsible for innovation in benchmarking processes and development of APQC’s various process classification frameworks.

Jeff Varney

Jeff Varney

Panelist

As a director and part of APQC's management team, Jeff Varney he works with clients to assess capabilities and performance, develop strategies and action plans, drive improvement projects, and conduct trainings and workshops.

Carla Zilka

Carla Zilka

Panelist

With over 20 years of experience, Carla is a trusted advisor and expert in Business Transformation. She is known for her methodology and toolkit that delivers outstanding results for companies to achieve operational excellence and improved profit.

Paul Fjelsta

Paul Fjelsta

Panelist

Paul began accomplir® in 2003 to develop next-generation toolsets integrating Behavioral Science into process improvement & management. Over 10 years, these “integrated methodologies” have improved change initiative people-dimension outcomes and ROI.

Accelerated Knowledge Session Speakers


Holly Lyke-Ho-Gland

Holly Lyke-Ho-Gland

Principal Research Lead, Process & Performance Management

Building on more than 10 years of business research and consulting experience, Holly Lyke-Ho-Gland is a principal research lead who conducts and publishes APQC research on process management and improvement, quality, project management, measurement, and benchmarking for APQC’s Process and Performance Management research team. Her research supports APQC members and clients across disciplines and centers on helping professionals and project managers solve business problems with strategy, process and measurement.


Lauren Trees

Lauren Trees

Principal Research Lead, Knowledge Management

Lauren Trees identifies trends in enterprise knowledge sharing and collaboration, researches cutting-edge ways to improve knowledge flow, and shares the findings with APQC’s members and the knowledge management community at large. She loves that her job lets her dream up interesting questions and then search out the answers by crunching numbers and collecting stories.


Diego Alvarado

Diego Alvarado

Process Optimization Manager

Diego Alvarado is an engaging leader whose passion for process improvement and knowledge management is contagious. He is an advocate for the power of collaborative networking communities built around end-to-end processes, where subject matter experts within the organization can leverage their potential for success. Over the past several years, Diego has been responsible for leading the Center of Excellence for Processes within CMI, a family-owned Corporation specializing in a multitude of industries, grouped into two main categories of food and capital. 


Breakout Session Speakers


Nelson Abreu

Nelson Abreu

CMO, Ohm Engineering Company

Nelson Abreu, BSEE, PE is a seasoned Indo-Portuguese-American protection and control engineer and leader. His experience spans Non-Profits, Renewables, Nuclear, Hydro and Thermal Generation, Substations. Nelson was born in Lisbon and lives in L.A.

Susan Allred

Susan Allred

Sole Proprietor, Susan Allred Consulting, LLC

North Carolina native who has worked as an educator in NC, SC and KY, Susan's focus in retirement and for the last 20 years has been continuous process improvement. She captures stories and examples to share and guide others in use of quality tools.

Karen Appleby

Karen Appleby

Director Accounting Process, CF Industries

Karen is a transformation and change leader that helps organizations solve complex problems and improve performance. She relies on extensive experience with process improvement, change and project management to achieve sustainable results.

Mohammadreza Bashiri

Mohammadreza Bashiri

CTO, Ohm Engineering Company

Mohammadreza Bashiri, BSEE, PE, MBA, EdD is a proven leader in management and technical education. His focus is on leadership of commissioning and maintenance of petrochemical, substation, industrial organizations (apparatus, system protection, automation).

Marisa Brown

Marisa Brown

Senior Principal Research Lead, Supply Chain Management, APQC

Marisa Brown has more than 25 years of experience in business, research, writing, speaking, and consulting. Currently, she focuses on the in-depth needs of APQC’s members in supply chain management and product development as she develops and oversees APQC's supply chain management research agenda. She leads APQC’s supply chain team that conducts research to provide insights into benchmarks, best practices, and process improvements in supply chain planning, procurement, logistics, manufacturing, product development, and innovation. Marisa writes and publishes relevant content on APQC's Knowledge Base, the APQC blog, and third-party sites.

Karen Cheser

Karen Cheser

Superintendent, Ft. Thomas Independent Schools

Karen Cheser, Ed.D., is Superintendent of nationally-recognized Ft. Thomas Independent Schools (KY), named the #1 district in KY. Prior to working in education as a teacher, coach, literacy and math specialist, principal, Distinguished Educator and district administrator, Karen worked for Procter & Gamble Inc. in sales and brand management. Karen has been instrumental in bringing efficiency and innovation to Northern KY/ Cincinnati through such projects as the NKY MakerSpace, Ignite Institute, Launch, and the NKY Entrepreneurship Council.

Todd Cramer

Todd Cramer

Superintendent, Maumee City School District

Dr. Cramer currently serves as superintendent of Maumee City Schools. Since arriving in Maumee 4 years ago he has focused on implementing a quality improvement process by creating and fostering a strategic plan based on the district's Core Values.

Mellissa Creppel

Mellissa Creppel

PCF Product Manager, Open Standards Benchmarking®, APQC

insert MC bio here

Kevin DePree

Kevin DePree

Vice President, Rand Group, LLC

A skilled consultant and technical strategist, Kevin De Pree is the CRM Practice Lead at Rand Group, with over 24 years' experience leading global ERP and CRM projects and teams.

Jason Harms

Jason Harms

Manager, Business Process Improvement, Cherwell Software

Business process professional with over 10 years of experience in supporting large and cross-functional teams in business transformation, system conversions, customer experience, and process improvement within industry and as a consultant.

Erez Iancu Ben Haim

Erez Iancu Ben Haim

Business Process Specialist, Vancouver Fraser Port Authority

Business Process Specialist at the Vancouver Fraser Port Authority, Canada. Previously Captain in the Israeli Air Force where he led a multi-million, F-15 fleet upgrade program. Erez holds a MBA from the University of British Columbia and Certified SME Lean Bronze

Charles Jessup

Charles Jessup

Business Facilitation Manager, TechnipFMC

Charles loves to explore what’s possible and turn cool ideas into reality. He has a B.S. in physics, an M.B.A., consulting experience, and 7 years with TechnipFMC, doing both process improvement and knowledge management.

Kevin Kaiser

Kevin Kaiser

Systems Engineer/Architect, Raytheon

Kevin Kaiser is a Sr. Principal Systems Engineer / Architect at Raytheon. Kevin has been working on an team to develop a Product Lifecycle Management Business Architecture, which has turned into Enterprise Digital Enterprise transformation.

John King

John King

Chief Engineer, Northrop Grumman

John King leads large scale improvement projects, largely in areas of cost reduction and process improvement. John is a 6 Sigma Master Black Belt, a graduate of Georgia Tech (BS & MS Mechanical Engineering), and Loyola University of Maryland (MBA).

Mathias Kirchmer

Mathias Kirchmer

Managing Director and Co-CEO, BPM-D

Dr. Kirchmer founded BPM-D focusing on digital process transformation. Before, he was Managing Director at Accenture and CEO Americas/Japan at IDS Scheer. Kirchmer led 30+ transformation initiatives, worked with 100+ clients and published 11 books.

Amy Leschke-Kahle

Amy Leschke-Kahle

Vice President of Performance Acceleration, The Marcus Buckingham Company, an ADP Company

Amy Leschke-Kahle works with clients to transform organizations by activating talent. Using first-hand experience to customize her approach to the culture of each company, she helps clients turn TMBC’s research into groundbreaking results.

Luis Lopez

Luis Lopez

Manager, Process Improvement, Vancouver Fraser Port Authority

Luis is the manager of Process Improvement at the Vancouver Fraser Port Authority. He previously worked for companies such as Procter & Gamble and Grupo Maseca. Luis holds a MBA from the University of British Columbia and is a certified ASQ Six Sigma Black Belt.

Michael Mugford

Michael Mugford

Manager, Continuous Improvement, DN Tanks

In 2017 DN Tanks initiated a Business Improvement Program, with Mike as the PMO managing the project. As a Six Sigma Green Belt and Lean expert, he worked to improve processes, implement systems, create metric dashboards and a KM system.

Mary Nelipovich

Mary Nelipovich

Vice President, Global Portfolio Management, ADP

Mary Nelipovich is a strategy influencer who drives delivery excellence, opportunity alignment, change adoption and an outcome-focused culture. She is a PMO evangelist who is passionate about the critical role PMO's play in rapid-change environments.

Rupesh Patel

Rupesh Patel

Lean Specialist, The Vanguard Group

Born in England, raised in New York and New Jersey. Through the years, Rupesh has worked at many companies and throughout this journey has always been involved with Operational Process Improvements such as reorganization or process excellence.

Deborah Posner

Deborah Posner

Executive Director, Strategic Initiative Management, Broward County Public Schools

Dr. Posner facilitates strategic planning, performance management, and process improvement for the 6th largest school district in the US. She has an EdD & MBA, a Lean Six Sigma Black Belt, and over 20 years of experience as an educator & consultant.

Jason Radford

Jason Radford

Director of Process & Performance, Boone County Schools

Jason's experience spans across 21 years. During that time he has been a teacher, coach,and a high school principal. He has also worked at the state and national levels with school and district leaders to support school improvement.

Sophie Regnier

Sophie Regnier

Senior Quality Advisor, Booz Allen Hamilton

Sophie is a Senior Quality Advisor at Booz Allen Hamilton, focusing on ISO 9001. She is an ICAgile Certified Professional in Team Facilitation and Coaching with 20+ years of management and administrative experience. MS Drexel University, CAPM, CQIA.

Sarah Ricciardi

Sarah Ricciardi

Lean Specialist, The Vanguard Group

Working at Vanguard since 2005, Sarah trains employees on how to think differently, identify process improvements and how to map out their end to end process. She helps coach all levels of the organization through both DMAIC and Lean methodology.

Margo Rose

Margo Rose

Enterprise Lean Value Delivery Coach, Federal Home Loan Bank of San Francisco

Margo is currently building Lean Capability at FHLBSF, a training program on Lean foundations along with coaching Lean Agents on business led process projects. Prior she led a CI Center of Excellence at PG&E, where she developed the enterprise CI framework.

Ron Ross

Ron Ross

Co-Founder & Principal, Business Rule Solutions, LLC

Ron is recognized internationally as a foremost expert on business rules, business agility and concept models. Ron consults to companies worldwide. He is the author of 10 professional books. He serves as Executive Editor of BRCommunity.com.

Marya Sabalbaro

Marya Sabalbaro

Director of Business Processes and Projects, Adventist HealthCare Rehabilitation

Marya facilitated various process improvements throughout the organization with successful outcomes; coached leaders on DMAIC projects, and developed the system-wide plan for the strategic initiative of Standardization of Process Mapping.

Carol Southwood

Carol Southwood

Senior Project Manager, Amgen

Carol has spent 15 years at Amgen in R&D, leading document management, Quality Lead and Business Process Analyst to define end-to-end processes. Developed and implemented integrated KM methodology within QMS to bridge the gap between content, data and performance.

Andrea Stroud

Andrea Stroud

Statistician, APQC

Andrea Stroud focuses on developing analytics solutions and research methodologies for APQC research projects, including client-specific projects, the Open Standards Benchmarking® database, and internal strategic initiatives that deliver actionable business insights and business value to APQC members.

Eric Thompson

Eric Thompson

Unconventionals Continuous Improvement Manager, Shell Exploration & Production Company

Eric has 35 years of consulting and business experience and currently leads Continuous Improvement for Shell’s Unconventional business. Prior to Shell, Eric co-founded Lombardi Software, a leader in BPM. Eric began his career with Accenture.

Stacey Vokrot-Mello

Stacey Vokrot-Mello

Business Readiness & Deployment Manager, Cargill

Stacey "enables the realization of strategic vision". Her career spans more than 25 yrs in which her journey of both CI practitioner and senior leader has afforded her a unique lens in which to examine organizational elements and develop an approach required to sustain process improvements.

Kristin Wall

Kristin Wall

Division Vice President, Global Money Movement, ADP

With experience encompassing pivotal C-suite strategic roles within multinational firms in regulated sectors, Kristin applies inspiring leadership and a global mind-set to align people, policies and processes towards a common organizational goal and vision.

Joe Williams

Joe Williams

Senior Project Manager, Amgen

Joe has spent 10 years in the IT field in various roles (Engineer, Architect/Designer, Analyst, PM). He has led R&D architecting and implementing process management solutions for Amgen. Now, in it's 5th year, process management is key to Amgen's R&D QMS.