APQC's conferences have been the place to network and share innovative ideas with the best and brightest minds for over 25 years. This conference offers a wide-range of programs exploring best practices in knowledge management and process and performance management. This is a must-attend for those concerned with knowledge management, continuous improvement, and organizational performance. The pre-conference learning labs, keynote and breakout presentations, and working sessions will provide the tools you need to advance initiatives at your organization.

 

Call for Speakers

We are looking for innovative storytellers who can lead interactive and engaging sessions at APQC's 2022 Conference. As a speaker, you can: 

  • Tell your organization's improvement story
  • Teach a skill or technique
  • Showcase a technology, tool, or implementation
  • Lead a conversation or problem-solving session
  • Share your out-of-the-box thinking

Whether you're a veteran of the industry or just starting out, we've got a ready and willing audience eager to hear your story. If this sounds like you, submit a proposal to speak by January 14.

  • When you think about best practices, you think about APQC, and integrating Process and Knowledge Management is a necessary practice that organizations must embrace in order to ensure a sustainable transformation.

Schedule

Schedule subject to change as presenters and sessions are confirmed.

Monday, May 9 - Learning Lab Workshops

Duration

7:00 - 8:00 a.m.
Registration and Light Breakfast
1 hour
8:00 a.m. - 5:00 p.m.
Learning Lab
8 hours
8:00 a.m. - 5:00 p.m.
Learning Lab
8 hours
8:00 a.m. - 5:00 p.m.
Learning Lab
8 hours

Tuesday, May 10 - Learning Lab Workshops

Duration

7:00 - 8:00 a.m.
Registration and Light Breakfast
1 hour
8:00 a.m. - 5:00 p.m.
Learning Lab
8 hours
8:00 a.m. - 5:00 p.m.
Learning Lab
8 hours
8:00 a.m. - 5:00 p.m.
Learning Lab
8 hours

Wednesday, May 11 - Conference Day 1

Duration

7:00 - 8:00 a.m.
Registration and Continental Breakfast
1 hour
8:00 - 8:45 a.m.
General Session: Cindy Hubert and Jeff Varney
45 minutes
8:45 - 9:10 a.m.
Networking Break
25 minutes
9:10 - 10:10 a.m.
Breakouts Block #1
1 hour
10:10 - 10:40 a.m.
Networking Break
30 minutes
10:40 - 11:45 a.m.
General Session: Keynote - Dan Kraemer
1 hour, 5 minutes
11:45 a.m. - 1:05 p.m.
Lunch
1 hour, 20 minutes
1:05-1:15 p.m.
Transition Break
10 minutes
1:15 - 2:00 p.m.
Breakouts Block #2
45 minutes
2:00 - 2:30 p.m.
Networking Break
30 minutes
2:30 - 3:20 p.m.
Breakouts Block #3
50 minutes
3:20-3:40 p.m.
Networking Break
20 minutes
3:40 - 5:10 p.m.
General Session: Keynote - Lance Weiler
1 hour, 30 minutes
5:10 - 5:15 p.m.
General Session: Day 1 Wrap Up - Jonathan Kraft
5 minutes
5:15 - 6:30 p.m.
Networking Reception
1 hour, 15 minutes

Thursday, May 12 - Conference Day 2

Duration

7:00 - 8:00 a.m.
Registration and Continental Breakfast
1 hour
8:00 - 8:55 a.m.
Breakouts Block #4
55 minutes
10:20-10:45 a.m.
Networking Break
25 minutes
9:25-10:20 p.m.
Breakout Blocks #5
55 minutes
10:20-10:45 a.m.
Networking Break
25 minutes
10:45-12:00 p.m.
General Session: Keynote - Bill Benjamin
1 hour, 15 minutes
12:00 - 1:10 p.m.
Lunch
1 hour, 10 minutes
1:10-1:20 p.m.
Transition Break
10 minutes
1:20 - 2:05 p.m.
Breakouts Block #6
45 minutes
2:05-2:25 p.m.
Networking Break
20 minutes
2:25 - 3:15 p.m.
General Session: APQC's Holly Lyke-Ho-Gland & Lauren Trees
50 minutes
3:15 - 3:30 p.m.
General Session: Wrap-Up, APQC's Cindy Hubert & Jeff Varney
15 minutes
3:30 - 5:00 p.m.
Conference Takeaway Exchange (Optional)
1 hour, 30 minutes

Friday, May 13 - Learning Lab Workshops

Duration

7:00 - 8:00 a.m.
Registration and light breakfast
1 hour
8:00 a.m. - 5:00 p.m.
Learning Lab
8 hours
8:00 a.m. - 5:00 p.m.
Learning Lab
8 hours
8:00 a.m. - 5:00 p.m.
Learning Lab
8 hours

Pricing

Please note all prices are USD.
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Conference Pass

APQC Members

Nonmembers

Early Bird*
until March 25

$1,495
$1,695

Regular Price

$1,695
$1,895
*Payment for this promotional rate is due before the rate expires, as noted above.

Learning Lab Workshops Only

APQC Members

Nonmembers

Early Bird*
until March 25

$750
$950

Regular Price

$750
$950
Learning Lab rates are not discounted. Learning Labs are priced individually, separate from conference fees.

Group Discounts - Send More & Save!

4+ participants from the same organization receive $200 off each registration

  • Please note only one discount code is valid per registrant.
  • Groups must consist of employees of the same organization to receive the discount rate.
  • Complimentary registrations do not qualify as counting towards the group registration discount.
  • Enter the discount code at the end of registration on the payment page.  
  • Contact confregistration@apqc.org with the organization name requesting group discounts. 

Promotional Rates - Government and Education

Early Bird* Until March 25

 

 

Regular

Member $1,145
NonMember $1,345

 

Member $1,245
NonMember $1,445

- To be eligible for the government promotion, your email domain must end in .gov, .mil, or .edu.
- Government rate includes eligible discounts and promotions. No additional discounts are offered.
- Government promotion code applies to conference fees ONLY. Learning Labs are not eligible for government promotion rate.
- Enter the promotion code GOVRATE at the top of the second page of online registration when prompted.

Additional Information

Refund and Cancellation Policy

Refunds and cancellations will be accepted in writing only and must be received by the stated cancellation deadline. Please send written cancellations to confregistration@apqc.org

Refund Policy. The deadline to request a refund for your registration is Friday, March 25, 2021. Registration cancellations received on or before Friday, March 25, 2021 will be eligible to receive a refund less a 10% service fee of the conference price paid.  

Cancellation Policy. Registration cancellations made after Friday, March 25, 2021 are not eligible for a refund.    

Alternatives to cancellation: 

  • Someone from your membership organization may be substituted to attend in your place on or before Friday, March 25, 2021 with no charge. After Friday, March 25, a 10% service fee of the conference price paid will be assessed.  
  • You may rollover your registration for the following year's conference at any time. Registrant will be responsible for any price difference from the rollover from the prior year. The rollover is valid for the next conference year only and incorporates the future year’s pricing, cancellation and refund policies.  
  • You may apply your conference fee less a 10% service fee of the conference price paid to other APQC products and services: such as online e-learning, Advisory Services, Membership.  

All cancellations must be submitted to APQC in writing to confregistration@apqc.org

If you cancel your conference attendance, remember to cancel your hotel reservation directly with the hotel as APQC is unable to cancel your hotel reservation. 

Modification of Event. The published schedule and description of the Event are for informational purposes only. APQC may, in its sole discretion, modify the Event by, among other things, substituting speakers or programs, adjusting the schedule or timing of programs, canceling certain parts, or otherwise adjusting the Event as it deems appropriate in its sole discretion.

Cancellation of Event by APQC. APQC may, in its sole discretion, cancel the Event. If that occurs, you will receive a full refund of any registration fees paid to APQC.  However, APQC shall not be liable for any incidental or consequential loss incurred as a result of cancellation, including without limitation, nonrefundable charges for meals, transportation, and lodging. Participant assumes all risk of loss resulting from a cancellation regardless of the cause. 

Force Majeure. Attendance at the event is subject to acts of God, governmental authority, disaster, or other emergencies, any of which may make it illegal or impossible for APQC and/or its suppliers to host all or portions of the event. In case of force majeure, APQC shall have no obligation or liability to Participant. 

Participant Terms and Conditions. By registering and attending the APQC’s 2021 Conference, you are required to accept and abide by the Participant Terms & Conditions.  

Health and Safety

  • Health and safety is a shared responsibility. Your commitment is essential to ensure your personal health and the safety of others and the conference community during the event.  We encourage all to practice preventative measures such as those outlined by the Center for Disease Control and Prevention (CDC)
  • Your well-being is paramount. As recovery from COVID-19 evolves, our conference health and safety precautions and protocols will adapt according to CDC guidelines and state and local efforts in place at the time of the event. Please continue to read your APQC conference emails and visit our conference website for the most up-to-date information about preparing a safe, productive environment to meet.   
  • Please review What to Expect at the Westin Houston, Memorial City to understand what is implemented to meet the health and safety requirements of Marriott International's Commitment to Clean.  
  • By registering for the conference and when in attendance, you agree to adhere to health and safety protocols and shared responsibility of the “Commitment to Clean” at the Westin Houston, Memorial City, Marriott property,  and APQC participant terms and conditions.  
  • Please review the Well-Being FAQ's
  • At least two weeks prior to the event, APQC will email all participants the Health & Safety Guidelines to be followed during the event.  

Assistance

If you need assistance, please feel free to call 1 (800) 776-9676 or +1 (713) 685-4732 or email confregistration@apqc.org.

ADA
APQC offers equal opportunity education and training programs to all interested people. APQC will accommodate disabled individuals in compliance with the Americans with Disabilities Act (ADA). Please check the ADA box on the registration form if you require ADA-related accommodation. Expenses and costs may be tax deductible as per law.

Attire

The suggested dress for this event is business casual. Temperatures in Houston will likely be as warm as 85 degrees or as cool as 60 degrees Fahrenheit. 

Traveling to The Westin Houston, Memorial City

  • Be sure to visit your airline’s website to stay informed of their protocols. 
  • We encourage our guest to review all federal, state, and local permitted traveler guidance before making a hotel reservation and before travel, as this guidance is being updated frequently. Review The Marriott International cancellation policies and the specific APQC group cancellation policy for The Westin Houston, Memorial City at the time you make your reservation.   
  • Houston Hobby Airport (HOU) is 23 miles and 30-45 minutes away. 
  • George Bush Intercontinental Airport (IAH) is 25 miles and 35-45 minutes away. 
  • The Westin Hotel may be reached by the transportation of your choice, including taxi, Airport Express, Uber, or Lyft.  
  • If you are traveling by car, please see driving directions, from the airport or any other location. 

Parking

  • The Westin Houston, Memorial City currently has self-parking at a rate of $8 USD per day or night for registered hotel guests. No valet service is currently available for parking. Please contact the hotel prior to your arrival to determine accommodations for valet service.  
  • The hotel is currently not offering shuttle service and transportation to nearby locations are to be made on your own and your expense.  
  • Please contact the Westin hotel directly +1 281-501-4300 if you have questions about valet or shuttle service. 
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Location

Westin Houston, Memorial City

  • We highly recommend staying at the Westin Houston, Memorial City as the host hotel and as our partner in relying on their health and safety measures

Hotel Reservations

APQC has reserved a limited number of rooms for conference participants. To receive the discounted APQC rate, make your reservation securely online before April 18 or until the room block sells out. 

  • Book at Standard Rate $199/night plus tax (currently room tax of 17% plus a daily Texas State Cost Recovery Fee of 0.817%)
  • Book at Government Rate GSA FY2021 travel per diem rates (currently room tax of 17% plus a daily Texas State Cost Recovery Fee of 0.817%)

Contact the hotel by phone: +1 888-236-2427 or +1 281-501-4300

For Westin hotel reservations made in the APQC group rate, cancellation a minimum of 72 hours prior to arrival is required to receive a full refund. Please contact the hotel directly using the information in your hotel reservation confirmation.

The Westin Houston, Memorial City has restaurants in close walking proximity. View a list of nearby dining options.

  • Explore Houston, America's fourth-largest city, a cosmopolitan destination, where Southern hospitality meets urban chic city. Along with great shopping, world-class museums, delicious dining options, and sports facilities are all within reach!
  • Connected to the Memorial City Mall, The Westin Houston, Memorial City is the perfect place to relax. The Memorial City Mall features over 150 shops, an NHL-sized ice skating arena, and over 30 different dining options. 
  • Surrounded by European-style open-air plazas and beautifully designed green spaces, CITYCENTRE is a thoughtfully planned community of sophisticated mixed-use space including retail and dining.