The Power of Partnership: How KM and Process Can Work With—Not Against—Related Functions


As the fields of process and knowledge management (KM) evolve, KM and process and performance management (PPM) teams may find their missions overlapping with other support functions. For example, efforts to transfer expert knowledge can conflict with learning and development, and process automation projects my intersect with IT or the digital office. Relationships with these functions can easily devolve into turf wars, but they can also blossom into symbiotic partnerships. In this webinar, APQC Chairman Carla O’Dell and Principal Research Leads Lauren Trees and Holly Lyke-Ho-Gland will provide recommendations for forging and maintaining alliances between KM and PPM as well as with HR, IT, learning, and digital.


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