Measure Knowledge Through the Lens of the Business 


Aug 31
Webinar Lock Members Only
Check your local time
Time icon 1 hour Dollar Sign Complimentary

Most KM programs track engagement and operational measures, but what leaders really want to know is: How does better access to better knowledge enable the business? To get buy-in and funding, KM needs to help the organization operate faster, better, or cheaper (or all three). This boils down to tying KM work to KPIs like revenue, productivity, innovation, quality, cycle time, and customer satisfaction. 

Quantifying KM’s business impact isn’t easy, but new data analysis and reporting capabilities make it more practicable. In this webinar, APQC’s KM experts Cindy Hubert, Darcy Lemons, and Lauren Trees will explain the best strategies and methods. They’ll walk through picking the right business measures, tying KM activities to outcomes that matter, and communicating the correlations so that they resonate with key stakeholders.   

Date/Time: Tuesday, August 31 at 1:30 PM US Central Check your timezone!
Cost: Complimentary for APQC Members