FM October Webinar: Drivers of Customer Invoicing Performance

The customer invoicing process sits solidly at the intersection of the company and its customers. It is an important part of an organization’s overarching customer experience, as well as internal working capital strategy.

Join APQC’s Rachele Collins, Principle Research Lead for financial management, and Esker’s Diana Eagen, Sales Director, as they discuss:

• A process-based view of invoicing and invoicing key benchmarks

• Drivers of customer invoicing process performance based on an analysis of APQC’s Open Standards Benchmarking data

• The elements of a best-in-class invoicing process

• Key takeaways to elevate invoicing at your organization