Ericsson’s HR Global Operations Journey— Transitioning from a Regional Shared Service to Global Center of Excellence Model

Join APQC and Ericsson for a webinar on Thursday, August 16. Hear Claudia Petrocchi, head of Ericsson’s international mobility center of excellence (CoE) and acting head of end-user support, describe the organization’s HR operations journey from a regional shared service center setup to a global CoE model. Petrocchi will provide concrete examples of the organizational challenges faced and best practices identified during the transition, with an emphasis on change management.

Attendees will learn:

  • challenges to expect in making a global HR transition
  • preparations that can be made to better navigate these challenges
  • advice for keeping top talent motivated through the transition
  • guidance for keeping the post-transition virtual HR team engaged