This workshop will focus on how to use principles of process design and analysis for helping knowledge flow across the enterprise. A knowledge management governance focused on processes and roles will be introduced and used to support the interactive exercises.
Through this course, participants will learn:
- Common knowledge management terms and definitions
- The six best practices for putting knowledge in the flow of work
As an IACET Accredited Provider, APQC offers .4 CEUs for this course.