APQC’s 3-day immersive Knowledge Manager Certification Course helps participants harness the power of knowledge to drive efficiency and improve performance. Participants will gain practical insights and learn best practices, methods, and approaches to enable knowledge capture, transfer, and reuse in their organization. Throughout the course, participants will utilize APQC’s foundational knowledge management assets to identify and analyze knowledge needs and gaps based on real-life scenarios. Participants will acquire the necessary skills to develop customized approaches to meet specific objectives.
Walk away with proficiency in:
- Aligning stakeholders’ needs to knowledge opportunities
- Identifying critical knowledge gaps and future needs
- Linking knowledge efforts to people, process, and technology to support change
- Scoping and planning knowledge management improvement projects to close the gaps
- Performing oversight of knowledge management projects to meet evolving needs