This course introduces participants to process frameworks such as APQC’s Process Classification Framework (PCF)®. The structure, core principles, and use of frameworks will be studied with examples from real organizations. The necessary skills to select, design, and apply process frameworks for a myriad of value-driven purposes will also be discussed. Participants will also learn how to adopt or tailor a process framework for their organizations and apply process frameworks to improve process management, content management, and benchmarking.
This course will:
- Discuss process fundamentals
- Describe a process framework
- Discuss how to leverage the framework
- Explain how to customize the framework
Course Credits
As an IACET Accredited Provider, APQC offers .4 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.