Analyzing the KM Achievement Gap: Are We Getting the Most Out of Our KM Programs?

A KM Webinar

Most leading organizations have developed enterprise KM capabilities in some form, aimed at capturing and reusing their collective knowledge to improve organizational efficiency and effectiveness. However, many organizations find that knowledge-sharing momentum declines dramatically after the initial enthusiasm wears off.  In many cases, KM may have started to feel like a burden rather than something that delivers clear benefit to the organization.

Like any business process improvement or turnaround project, addressing this requires strong engagement and buy-in from the organization’s executive leadership, together with a clear-eyed and analytical diagnostic of how the KM program is really working today. Often, the business case for KM needs to be updated and re-stated in order to get real leadership commitment, and executives will need concrete advice on what they can do differently to re-energize the program. In parallel, the team needs to clearly identify trends and gaps in overall participation, knowledge contributions, content quality, and use of shared knowledge. Comprehensive, in-depth data gathering and analysis on these topics, together with focused user interviews, can help identify concrete opportunities to improve KM activities and outcomes.

During this discussion, Iknow outline some of the key features and methodologies that can be used in a KM renewal program, and how they have been used in practice to close the "KM achievement gap.”