Aligning Knowledge Management Activities to Business Outcomes


Organizations are constantly asking about the return on investment and cost benefits from developing and implementing knowledge management. APQC’s research and benchmarks confirm that best practice organizations can measure how KM activities influence business outcomes and demonstrate tangible value. This online workshop will provide processes and techniques to build foundational skills for developing, measuring, and analyzing a KM value path. A value path is a technique that maps KM investments (inputs) and activities (process and behaviors) to impacts (outputs) and related bottom-line measures (outcomes).