Consultant (Level II)


Position Title: Consultant (Level II)        

Functional Area: Delivery Services


The Consultant role will provide support to Delivery Services projects utilizing APQC’s methodologies in benchmarking, knowledge management, and process improvement.  This position will be an integral part of the project team and requires strong project management, computer, analytical, writing, communication and time management skills. 

This position requires a background in internal and/or external consulting, customer expectation management, project team management, facilitation, and a commitment to helping firms get results in a competitive business environment.



  • Manage delivery service projects through setting customer expectations, support for agenda development and data collection instruments, meeting coordination, qualitative analysis, and presentation of findings.
  • Support and/or manage the development of project plans, milestones, timelines, internal and customer teams, and meet deliverables of projects.
  • Assist in the administration and management of delivery services projects (project files, contact and screening, communications, meeting logistics)
  • Accountable for project margins and customer satisfaction of projects managed.
  • Facilitate customer teams/groups through project activities and meetings – virtual and face to face.
  • Assist in the scoping, writing and/or review of proposals for delivery services projects.
  • Understand and be able to apply APQC’s methodologies and tools to any delivery services projects.
  • Assist in delivery of APQC training courses to external and internal customers.
  • Engage in continuous training to improve job skills and knowledge competencies.
  • Be a role model for good knowledge management practices inside APQC.


Qualifications & Skills:

  • Three to five years in a consulting environment with budget and supervisory responsibilities or teaching/training delivery with proven ability to deliver training in quality in process improvement course topics.
  • Ability to work on and project manage multiple projects simultaneously and meet all deadlines.
  • Demonstrated ability to work in a team-based environment.
  • Extensive facilitation skills including presentation skills, needs assessment, consensus building and mediation.
  • Demonstrated ability to prepare, analyze and administer project financials.
  • Thorough understanding and commitment to Knowledge Management, Process Improvement, Performance Management and Quality principles.
  • Benchmarking or training experiences a plus.
  • Demonstrated consulting and project management experience.
  • Computer skills: Internet, e-mail, MS Project, Excel, Word, PowerPoint, Access
  • Education-Bachelor’s degree required, Master’s degree a plus.


Proficiency Level Required

Functional/Topical knowledge

Level 2

Business processes

Level 3

Attention to detail

Level 4

Research capability

Level 3

Critical thinking/problem solving

Level 3

Qualitative analytics

Level 3

Quantitative analytics

Level 2

Presentation/oral communication skills

Level 3

MS Office applications

Level 4

Writing skills

Level 3

Ability to respond to change

Level 3

Project management

  • Manage financial requirements of project
  • Generate deliverables that meet customer expectations
  • Sets and meets clear project timeline commitments
  • Innovates during project execution
  • Customer expectation management

Level 3

Teaming, staff development, and feedback

Level 3


Level 3

Customer and team facilitation

Level 2

Relationship/stakeholder management

Level 2

Business development/pursuit support/selling

  • Conduct needs assessments with customers
  • Design and develop solutions and approaches to address customer needs
  • Develop and write compelling proposals
  • Design and develop solutions and approaches that meet APQC financial requirements

Level 2



Definition of Proficiency Levels:

Level 5 = Has comprehensive knowledge. Extensive and comprehensive experience.

Level 4 = Has in-depth knowledge. Can perform without assistance. Repeated and successful experience.

Level 3 = Has applied knowledge. Can perform with assistance. Has performed independently in routine situations.

Level 2 = Limited ability to perform. Has general knowledge only. Very limited experience.

Level 1 = Limited knowledge. No experience.

Level 0 = No knowledge. No experience.

Interested candidates should forward their resume and cover letter to Ashley White (