Join APQC expert John Tesmer to learn how organizations use APQC’s Process Classification Framework (PCF)® and MosaiQ® to tackle some of the most common challenges, such as:
We do not follow slides for the call; instead, it is a time for you to ask questions and learn from your peers.
A KM Webinar
Are you interested in what’s next in knowledge management and the changes 2019 will bring? Join us for APQC’s January KM community call, where KM Principal Research Lead Lauren Trees will share her projections based on results from APQC’s 2019 KM Priorities survey. Topics will include:
At the conclusion of the call, Trees will provide a sneak preview of APQC’s 2019 KM research agenda and explain how members can participate and learn from one another.
APQC recently partnered with ScottMadden to complete the latest cycle of its Finance Shared Services Benchmarking Study. The study focuses on specific processes commonly handled by SSOs and provides benchmarks on costs, staffing levels, and productivity measures. In addition, the study examines delivery models, SSO practices, and key trends that provide insight on leading practices.
In this webinar, Brad DeMent and Trey Robinson, partners in ScottMadden’s Corporate & Shared Services practice, will highlight results from the benchmarking study and discuss trends for Finance SSOs and Global Business Services, including: