< Prev  
  Next >

Wednesday, January 30 2019

Time Items
All day
9:00 am

Join APQC expert John Tesmer to learn how organizations use APQC’s Process Classification Framework (PCF)® and MosaiQ® to tackle some of the most common challenges, such as: 

  • Developing processes that are simple and clear
  • Designing processes that improve the way you work 
  • Supporting organizational transformations
  • Implementing and sustaining change 

We do not follow slides for the call; instead, it is a time for you to ask questions and learn from your peers.

10:00 am

A KM Webinar

Are you interested in what’s next in knowledge management and the changes 2019 will bring? Join us for APQC’s January KM community call, where KM Principal Research Lead Lauren Trees will share her projections based on results from APQC’s 2019 KM Priorities survey. Topics will include:

  • the goals that KM teams will be focused on,
  • the tools they will be implementing and upgrading,
  • how KM functions and skillsets are evolving, and
  • the biggest challenges KM leaders anticipate facing in the coming year.

At the conclusion of the call, Trees will provide a sneak preview of APQC’s 2019 KM research agenda and explain how members can participate and learn from one another.


  • Date: Wednesday, January 30, 2019
  • Time: 10:30 a.m. CST Check your local time
  • Duration: One Hour
  • Cost: Complimentary
1:00 pm

APQC recently partnered with ScottMadden to complete the latest cycle of its Finance Shared Services Benchmarking Study. The study focuses on specific processes commonly handled by SSOs and provides benchmarks on costs, staffing levels, and productivity measures. In addition, the study examines delivery models, SSO practices, and key trends that provide insight on leading practices.

In this webinar, Brad DeMent and Trey Robinson, partners in ScottMadden’s Corporate & Shared Services practice, will highlight results from the benchmarking study and discuss trends for Finance SSOs and Global Business Services, including:

  • Key benchmarks and metrics
  • Governance, service delivery model, and scope of services
  • Adoption of intelligent automation
  • Characteristics of top performing SSOs
Add to calendar