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Tuesday, December 18 2018

Time Items
All day
12:00 pm

As organizations continue to put greater emphasis on facts-based decision making, ensuring relevant measures becomes increasingly important. Often organizations will choose a handful of measures to gauge the organization’s performance. However, picking and aligning the “right” measures is often easier said than done. How many measures should organizations use? What’s the right balance? What’s the difference between a process and results measure? How do we pick measures to reflect our goals and competitive strengths? How do we balance unique measures with industry standard measures that enable benchmarking?

Join us for a webinar on December 18th at 12:00 p.m. CST where Larry Kreger, IT process improvement and reporting manager at JM Family Enterprises and APQC’s Holly Lyke-Ho-Gland will discuss:

  • cognitive biases and their effects on decision making,
  • the importance of measuring processes,
  • the relationship between leading and lagging measures,
  • an introduction to common process measures, and
  • tips for picking the best set of measures.


  • Date: Tuesday, December 18
  • Time: 12:00 p.m. CST
  • Duration: 1 hour
  • Speaker: Larry Kreger, JM Family Enterprises & Holly Lyke-Ho-Gland, APQC
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