Map your business processes with a proven process framework

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TAKE the FIRST STEP: Complete the form to download Apqc's Process Classification Framework

Are you struggling with how to get started mapping and documenting your business processes? The best way to begin your process improvement efforts is by understanding your organization – and there is no better way than to map it. APQC developed the Process Classification Framework (PCF) to help businesses unlock hidden cost savings and improve efficiency.

The PCF is a framework that organizes operating and management processes into 12 enterprise level categories, including business process groups and over 1,000 business processes and associated activities. Organizations use APQC's PCF to:

  • organize process improvement efforts;
  • define the business processes that need to be improved;
  • benchmark internally and with other organizations;
  • discuss organizational performance using the same terminology across business units and departments 

Companies like UPS, Marathon Oil, and Cisco Systems have all used the PCF to improve business process, process maps, process management, and enterprise architecture.