Your organization has made public diversity, equity, and inclusion (DEI) commitments. It’s issued a comprehensive DEI report, avoided costly DEI missteps, and received some positive DEI press. These are important and promising developments—but there are still things that can stand in the way of…

A knowledge silo occurs when information does not flow between different groups or parts of an organization. One team, function, location, or business unit knows something useful, but others outside that group cannot access the knowledge—usually because it is stuck in team members’ heads, local…

Process professionals are tapped to support a growing array of projects. Supporting organizational transformation and the execution of transformation projects is one way process teams provide high-profile, intrinsic value to their organizations.  Organizational transformation can include…

In Mid-May, knowledge, process, and performance management professionals came together in Houston for APQC’s 2022 conference. This year’s event—Building the Roadmap Together—focused on ways for process and knowledge to solve problems and support new business models, strategies, and organizational…

It seems that every leader I talk to these days has talent top of mind. While the conversation may focus on how to effectively manage a hybrid workforce, how to move the needle on diversity and inclusion, or ways to secure the latest critical and in-demand skills, there is one common worry that I…

How often do we hear the word “standardization” in our work lives?  We hear it when it comes to the processes that we touch daily. We hear about it when examining the processes in different business units in the same organization.  We hear about it from a geographic point of view within…

“Build it—and they won’t necessarily come” is one of my favorite sayings about knowledge management tools. Fancy technology makes zero difference if no one uses it. For KM to make an impact, it must make sense to end users, solve problems they care about, and draw them in.  Elevations…

As we recently discussed, process and technology are deeply entwined. Not only are process teams tapped to support technology implementations—both large and small—but they are expanding their toolkit with more technologies.  One of the key technologies that process teams use is data…

Supply chain benchmarking is important because managers need to: understand how their supply chains compare to competitors’, evaluate “as is” conditions before they can determine what to fix,  encourage innovation, compare performance across business units, and leverage data for…

“… It's very clear Our love is here to stay Not for a year But ever and a day” Whether it’s a great love story or frenemies, the relationship between technology and support functions like process and knowledge management is here to stay. A great process improvement and knowledge management…