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How are Professional Service Firms Applying the PCF? Survey Results are In!
APQC conducted a survey to understand how organizations leverage the Process Classification FrameworkSM (PCF) and overcome implementation challenges. What it found was that over three-quarters of professional service (PS) firm respondents use the PCF in their client engagements for process…
Why Mentoring is More Important For Women in Workplace Than You Think
Despite accounting for half of the U.S. workforce, women only make up 19 percent of employees in the U.S. oil and gas and petrochemical industries, according to a 2014 study by the American Petroleum Institute (API). This is a problematic trend for oil and gas companies. Research has shown that a…
KM Engagement, Exploration and Why It Leads To Better Knowledge Flow
We all enjoy talking and listening to people who agree with us. We have our favorite talk radio hosts and TV pundits. Listening to the “other guys” just annoys us. That search for confirmation may keep us comfortable, but it does nothing to keep us creative or agile in the face of change.…
Why KM Communities of Practice Need More than Sharing to Be Worthwhile
As those of us who practice knowledge management (KM) intuitively believe, the easy flow of ideas can make groups more productive and creative. Now we have data to support it. For my Big Thinkers, Big Ideas series, I interviewed Alex Pentland, head of the Human Dynamics Laboratory at the MIT…
Introducing APQC's Big Thinkers, Big Ideas Interview Series
Get used to hearing “Welcome to Big Thinkers, Big Ideas,” as it will be my standard greeting for our new APQC podcast series launching tomorrow. What’s to follow will be anything but standard. This series is my chance to interview some of the most interesting people in and around the world of…
Predictive Analytics as a Strategic HR Solution
This interview is the second in a series on workforce predictive analytics. APQC interviewed John Callery, Director of People Analytics at AOL. In this role, he focuses on building a predictive analytics team to ensure talent-related decisions at AOL are driven by data and science. In this article…
4 Ways to Know If Your Supply Chain Manufacturing Operation is Succeeding
Due to widespread outsourcing of production activities, tremendous pressure has been put on manufacturing managers to be cost competitive and offer unique customer value. This pressure has intensified the need to produce quality products that are delivered on time, at a competitive price, and with…
5 Elements of Focus that Leaders Can Bring to Support a Great Workplace
It’s that time of year again! No, I am not talking about March Madness or spring break. It’s almost time for the release of the Fortune 100 Best Companies to Work For® list, produced by Great Place to Work® Institute. Each year, I look forward to this publication. As an employee, I love to…
4 Ways to Avoid Power Struggles Over Process Improvement Leadership
In my last blog I identified the first step in improving a cross-functional process at your organization: using the Process Classification Framework to standardize the listing of all of the steps and activities used by each business or operational silo. This month’s blog is focused on…
Want Better Enterprise Content Management? Make Your Audience Happy
As part of APQC’s Connecting People to Content study, I’ve spent the past six months thinking about the best ways to create, organize, and deliver enterprise content. What does an ideal content strategy look like, and how does it differ from the status quo? Admittedly, there are many different…