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 Process Improvement Must Start with Challenging the As Is

The Myriad of Ways We Challenge the As Is


In early October process and performance management professionals came together for APQC’s first ever, three-day virtual summit. This year’s event—Challenging the As Is—focused on the myriad of ways that process and performance professionals move beyond the status quo. The idea of challenging…

What Are The Different Types of Process Models

What are the different types of process models?


Process models are tools that make abstract, complex work processes more tangible by providing a concrete illustration of how processes work and how they fit together. Common examples include process frameworks, process documentation such as RACI charts and process maps, and process design tools…

The Challenge of Deep Work

How Little Distractions Wreck Productivity


Two key ingredients to solve problems successfully are time and structure. By time, I mean concentrated time. And by structure, I mean a common methodology to frame a problem and solve it. In working with districts and organizations, accelerated work and productive work occurs when the right people…

What Is At Risk Knowledge?

What is At-risk Knowledge?


At-risk knowledge is unique knowledge and skills that might be lost due to changes in workforce demographics, projects, and/or technologies. When most people think about at-risk knowledge, they think employees that are up for retirement. Retirement is a huge driver of knowledge loss, and…

What Are The Key Business Processes?

What Are Key Business Processes?


Key business processes are the processes that have the biggest impact on your customers, employees, and bottom line. In short, your key processes answer the question: “How does our business generate value?” When you know your key business processes, you know exactly where to focus your investments…

What Is Business Process Management

What is Business Process Management?


Business process management (BPM) is a broad set of management approaches that encompass process redesign and innovation, process sourcing, and process improvement. In a nutshell, BPM is how organizations ensure they’re getting the most out value out of the work that happens across the enterprise.…