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PCF® Office Hours Recap: You Asked, We Answered

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We are constantly re-evaluating things here at APQC, always trying to find the best way to serve our members. We recently created APQC’s Process Classification Framework (PCF)® Office Hours and with two sessions under our belt, we took some time to think about ways to engage even more people. These…

Cracking the Culture Code for KM

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I have asked KM leaders what their main objective is for implementing KM.  And, overwhelmingly, the #1 response is to “change the culture of the organization.”  Really?  You want KM to take on culture change?  Some years ago, APQC brought together a group of leading…

Grounded Aircraft Mean Supply Chain Disruptions

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AOG is an aviation term meaning Aircraft on Ground. When grounded, commercial aircraft cannot return to service until they’re repaired and inspected. AOGs can happen at any airport for a myriad of reasons every day. But what’s the impact of an intentional temporary grounding of hundreds of aircraft…

Smarter Content Delivery for Smarter KM

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I recently spoke with Simon Trussler, director of Iknow LLC, to discuss the continuing challenges that many organizations face with findability and usability of enterprise knowledge. Iknow is sponsoring APQC’s 2019 Knowledge Management Conference, and Simon will be speaking as part of our High-Tech…