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Timely Advice for Managers of Remote Employees

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“Just because social distancing is in place, doesn’t mean that managers should be out of touch with their people,” wrote engagement expert Lisa Ryan in a recent LinkedIn post. I reached out to Lisa Ryan, chief appreciation strategist at Grategy, with some questions about how managers can stay in…

KM Challenge of Finding New Normal During COVID-19

How KM Responds to the “New Normal"

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In the last couple of weeks, the on-going theme I hear from APQC’s members, clients, and staff is “we are just trying to get back to normal”. While I don’t think anyone is feeling normal yet, I am seeing how quickly we are embracing the “new normal” that has been thrust upon us. And underlying all…

How Process Helps Us Survive COVID-19

How Process Helps Us Survive COVID-19

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As we face the chaos of our current environment in the wake of COVID-19, I can’t help but have the Beatles “Let It Be” lyrics running through my head. Most prominently:  “When I find myself in times of trouble, Mother Mary comes to me Speaking words of wisdom, check your processes And in my…

Tips For Working From Home

Work-at-Home Tips from a Seasoned Telecommuter

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The coronavirus pandemic has many APQC members departing the office and embarking on a full-time, work-from-home journey. In this blog post, I am sharing practices that have worked for me over many years of full-time telecommuting. Because every personality, home situation, and job is different and…