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How to Make Shared HR Services Great

What Great HR Shared Services Have In Common


APQC and ScottMadden partner to collect benchmarks on HR shared services organizations. In an email interview with APQC, ScottMadden explained why continuous improvement is important in HR shared services and shared advice for reaching peak HR shared services performance. After reading the…

What Is HR Transformation

What Is HR Transformation?


HR transformation is a redesign of the HR function involving dramatic as opposed to incremental improvement. At its core, HR transformation is about creating an HR function that reflects and supports the broader organization and its strategic objectives. As organizations embark on major change…

Great Innovations Aren't Just New Products

How to Innovate Post-Disruption


One thing is certain in 2021: disruption persists. And another thing that is certain is our organizations must adapt and innovate to handle these challenges. So, while we may feel like we are on a never-ending roller coaster ride, the good news is that organizations are learning to innovate in new…

5 Simple Steps To Map Your Processes

How Do You Conduct a Process Map?


Process maps are an excellent way to bring clarity to how work gets accomplished in the organization. Maps make processes tangible which helps visualize how a process plays out and interacts with other processes and systems. This visibility helps you coordinate improvement projects, choose measures…

Productivity in 2021

Productivity Reimagined for the 21st Century


It’s going to take more than traditional productivity for organizations to thrive in the post-Covid 21st century. Customers, employees, investors, and our communities are now more than ever asking us to consider other “big picture” societal and environmental outcomes we produce. APQC has always…

What is Digital Transformation?

What is Digital Transformation?


What is Digital Transformation? For the sake of this article, I will define the term by the two words that compose “digital transformation”: Digital and Transformation. Digital, or technology, AND transformation, or change, means that a digital transformation in your organization has produced a…