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Enterprise Search in The Digital Workplace

Enterprise Search in the Digital Workplace

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Any knowledge-intensive organization of significant size either has a digital workplace or is scrambling to establish one. As Gartner so clearly stated back in 2017, the goal of the digital workplace as a business strategy is to boost employee engagement and agility through a more “consumerized”…

How KM Can Benefit From SWOT Analysis In 2020

How KM Can Benefit from a SWOT Analysis in 2020

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It feels like the world has changed overnight, and knowledge management programs must take a hard look at what they’re doing to ensure KM priorities match organizational realities. APQC has many best practices and tools to help you with your KM strategy, but for a quick-and-dirty way to recalibrate…

ABC's of Order-to-Cash (O2C)

The ABCs of Order-to-Cash (O2C)

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APQC is frequently asked for benchmarks, best practices, and examples for key end-to-end processes, such as order-to-cash (O2C). In addition, O2C content on APQC’s Resource Library is consistently some of the most popular content in terms of financial management downloads consistently over the last…

Best Tools For Process Improvement

Best Tools for Process Improvement

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When everything looks like a nail you tend to use a hammer. Process and performance management teams have learned over the last few years a reliance on any single tool or methodology is problematic. Organizations are faced with a myriad of problems, opportunities, and technology-driven solutions…

Why Is Knowledge Management Strategy Useful?

Why Is Knowledge Management Strategy Useful?

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A knowledge management strategy is useful because it gives your KM effort a concrete purpose and target to work toward. Many organizations set well-meaning but elusive goals for KM such as “to break down siloes” or “to build a more collaborative culture.” These are good intentions, but they’re too…