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Process Models: Capturing What We Do and How We Get It Done
APQC is probably most well-known around the world for its research in knowledge management. We’re not as acknowledged for our process classification framework (PCF), but in my humble opinion, the PCF is just as important as any work we do in knowledge management. The PCF represents one of a wide…
Governance: The Structure and Tools for Effective Process Management
Governance. The mere utterance of the word evokes thoughts of jack-booted control freaks descending down upon hapless process teams. But it doesn’t have to be that way; modern governance models provide structure, guidance, and support to process owners and workers. By leveraging automation and…
Strategic Alignment: Move in the Right Direction
We’ve all worked in an organization that feels chaotic. Here’s a common scenario: You’re happily performing a process, doing some work you’ve done dozens of times before, only to find out that the one sub-process you depend on has changed, and not for the better. Another common horror story…
Benchmarking: You Can Do It!
It doesn't take much interaction with APQC before you hear about benchmarking. Our business revolves around collecting data, conducting studies, and sharing information. Our mission is to connect organizations with one another to learn. But did you know that we have dozens of resources to help you…
Paperless Payments—Better Late than Never
The benefits to be gained by paying suppliers electronically have been detailed extensively by APQC’s research staff and other observers. But accounts payable (AP) managers, for a variety of reasons, have clung tightly to the practice of using paper checks for about 75 percent of their vendor…
Knowledge Flow in the Wake of a Merger or Acquisition
More and more companies are undergoing mergers and acquisitions to increase their market share and stay competitive. But M&As that look great in the boardroom can create serious challenges for line managers and rank-and-file employees. When two organizations unite, hierarchies and cultures must…
9 Keys to Managing Executive Performance
Now is the time for organizations to focus on executive performance. A recent survey of 1,800 executives conducted by global management consulting firm Booz & Company found: “The majority of executives in all industries indicate that their companies lack ‘coherence’: They struggle with…
What’s Going on with Supplier Relationship Management?
Supplier relationship management (SRM) has received attention for its potential to improve supply chain effectiveness and dependability through greater collaboration with suppliers. Perhaps you’ve wondered: How many organizations have implemented SRM programs? How dependable are the supply chains…
Following the Crowd
Executive: We need to implement business process management. How do we go about doing it? Colleague: Well, we don't have a center for process improvement, and the group that usually handles enterprise projects does not have expertise in process management specifically. Executive: I hear that…
Tell Your Story at APQC’s Next KM Conference
We still have three months left in 2011, but APQC is already hard at work planning our 2012 knowledge management conference, which will take place April 26 and 27 in Houston. To help us put together the best possible event, please consider submitting an abstract to be considered as a presenter!…