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Summer of Frameworks

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Again and again, APQC members ask for more direction and insight into the processes in APQC’s Process Classification Framework (PCF). Over the past several months, we responded by publishing in-depth definitions for 8 of the 12 PCF categories along with key measures used to measure each business…

Six Actions for HR in 2011

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In 2011 organizations are shifting focus from a mode of preservation to one aimed at proliferation. Business leaders are cautiously moving growth objectives above cost-cutting goals. This gradual yet significant strategic shift will have substantial implications for the HR agenda. Based on findings…