APQC's Process Classification FrameworkSM (PCF) is a useful tool that outlines the most common processes practiced in organization, categorizes them, and then aligns them according to a hierarchical numbering system. Yet many people feel that isn’t quite deep enough. Many users contact APQC to ask…

Performance management. Performance appraisals.  Year-end reviews and evaluations. Goals. Balanced scorecards. Do any of these terms make you cringe? Many people dislike the process of performance management for several reasons. Some employees don’t take the process seriously because they don…

Inventory management is important to many organizations, and finding new ways to improve inventory accuracy can save an organization a lot of money over time. This post will look at data for inventory accuracy. The data presented is taken from APQC’s Open Standards Benchmarking in logistics, and…

Smoke signals, carrier pigeons, Dilbert-style meetings, web meetings, virtual worlds, mobile, face-to-face meetings. It would seem that what once was old is new again. More precisely, I should say that the desire to connect with kindred spirits seems never to have waned. What do I base this upon?…

Change is hard…and most people don’t like change.  So, APQC, being APQC, is going to look at how we can make process change stick.  Later on this year, we will be launching a study currently titled, “Making Process Change Management Stick.”  We want to examine and share with others…

HR benchmarking metrics are growing in popularity, but they’re typically expensive and difficult to get. You can gain a lot of insight from this information though. Benchmarking helps organizations understand where they stand compared to others in their industry. This information can allow them to…

Automation of invoice processing, especially when electronic invoicing (e-invoicing) via EDI—a supplier portal—or network is involved, can save an organization 60 to 80 percent of its AP processing costs compared to its paper-laden predecessor. But less than a quarter of respondents to a recent…

As many of you know, APQC held its 18th (!!) Annual Knowledge Management Conference in Houston last week. This is my sixth conference, and it’s always one of my favorite weeks of the year—getting to hear what’s going on in people’s KM programs, what challenges they’re facing, and all the success…

In 2005, Antony Savvas wrote a blog post called Resistance to Business Process Management: Gaining Buy-In. He discussed in his ComputerWeekly.com article that human nature plays a critical part in successfully implementing business process management (BPM). He noted that organizations believe…

Michael Kirsten, a B2B content strategist of Kelly Services, in collaboration with APQC discussed the survey results of the Kelly Global Workforce Index-The Leadership Disconnect on Wednesday, May 8th. This survey examines the issue of leadership in the contemporary workplace from the employee…