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Seven Tenets (Not Tenants) of Process Management


No, not the “seven tenants of process management.” We’re not asking you to get seven experts to move into your facility, pay rent, and magically imbue your business with process management power. Tenets, my friends. How do you know if you are really managing according to processes? How do you…

Where Are You Now? Assessing Your KM Program


APQC has lots of comprehensive surveys and assessments that will provide a detailed picture of your organization’s performance. But did you know that you can get a “quick and dirty” status check on your knowledge management program in just five minutes? By answering the 15 questions in APQC's…

What's the Fuss About AP Automation?


APQC’s Understanding the Total Cost of Payables finds that managers are now looking beyond the labor costs, and finding the true power of AP automation. Accounts payable automation isn’t just about eliminating the paper and manual entry. It’s about cutting the indirect spending, and increasing the…

Don't Get Squished Under the Wheels of Innovation


Heads up! The wheels of innovation keep on rolling, and you don't want to get caught under your competitors' wheels. One of the best ways to avoid getting run over is to look both ways before you cross the street. When you can see what is coming, you can make a more informed decision about your…

Talent is a Top CEO Priority for 2011


To inform members working in human capital management, APQC reviewed recent CEO surveys and identified six top CEO priorities (in no particular order) for 2011: Growing the business—CEOs are optimistic that 2011 will be the year for revenue growth. Combating talent shortages—HR…

You, Too, Can Measure Quality


Whew! A new APQC Collaborative Research study has just launched: Harnessing Enterprise Quality Measurement to Create Business Value. This summer, we’ll be investigating the ways top organizations measure quality. And with the hot, hot Houston summer upon us at APQC, there’s no better time to stay…

Find Out What the Competition’s Up To


APQC has started compiling its best KM case studies so you can find the examples you need in one place. Take a look at the collections below and learn what industry leaders are doing to make sure that knowledge gets to people when and where they need it. Case Studies on Knowledge Retention…

Procurement Tune-up Diagnostic


Does your organization need a tune up to keep your purchasing performance in top shape? If you want to run a quick test to see how your organization is doing, check out APQC's interactive Procurement Tune-Up Diagnostic. Enter your data on four key measures, and the diagnostic compares you to…

Seven Drivers of Community Success


APQC President Carla O’Dell refers to communities of practice as the “killer app” for knowledge management. By bringing people together around common areas of interest, communities help organizations achieve a multitude of knowledge-focused goals, from capturing lessons learned and validating best…



This is a serious pet peeve of mine. Many business professionals think of business process management (BPM) purely in terms of the technological tools that enable it. Countless vendors sell “BPM” as though you can buy it in a box, hire a developer, and magically experience fully integrated BPM…