APQC's Executive Director, Ron Webb talked to Chris Taylor, Marketing Director at TIBCO Software, and writer for SucessfulWorkplace.com. They discuss why organizations struggle implementing BPM, how the problems are a lot like the old relationship book ‘Men are From Mars and Women are from Venus’,…

Let’s face it: we all need buy-in. At work, we need it to get project funding, to obtain an investment in some new technology, and to receive approval from our peers. We need it a home, too—to get the family to stop arguing, to agree on a place for dinner, or to get a child to clean up her room.…

In conjunction with the release of our Strategic HR Partnerships Best Practices Report, APQC is conducting a series of interviews with people who have experience with and are thought leaders on the topic of strategic HR business partnerships. This first post in the series features Sharlyn Lauby,…

Enthusiastic and engaged senior leaders can play a vital role in enabling a successful open innovation strategy. This is one of the key enablers for open innovation identified in APQC’s recent Best-Practices Report Open Innovation: Enhancing Idea Generation Through Collaboration. Nearly all of the…

I had a very good question from a friend of mine using the Electric Utilities PCF in her organization and I wanted to share it with you.   She realized that the latest version of the Electric Utilities PCF differed from the latest version of the Cross Industry PCF and she wanted to know if…

Organizations that use fewer full-time equivalents (FTEs) to process travel and entertainment (T&E) reimbursements are ahead of the curve.  By using best practices such as automation and shared services centers, top-performing organizations require a fraction of the FTEs…

Change has a reputation for being difficult, hard, and stressful. But what if we modified that perception? What if we started to view change differently? Would we be able to make organizational changes more easily? One thing that Ron Ashkenas, a senior partner of Schaffer Consulting and expert on…

Forbes wrote an article on the top qualities for leaders today. But what is the state of today's organizational leadership? APQC conducted a brief survey on the state of leadership in today's organizations. Employees and leaders are interested in the factors that affect existing leadership…

The interesting thing about our knowledge management (KM) taxonomy is that IT falls under KM. From time to time we get a couple of Ask Us requests about IT, and our research isn't as full in the area of IT.  Well, turns out from looking at our Open Standards Benchmarking in IT, there’s a…

Many organizations have adopted computerized maintenance management system (CMMS) software, enterprise asset management (EAM) software, and enterprise resource planning (ERP) software to help improve daily working capital transactions. APQC’s 2011 report Improving Working Capital Management and…