Each year, APQC carries out survey research to explore the focus areas, key initiatives, and top challenges for the finance function. This year’s survey included 330 valid participants from diverse regions, industries, and organizational sizes.  APQC found that the top three focus area for…

Supply chains have gained greater visibility over the last few years as the key to ensuring the smooth continuation of operations and the timely delivery of products and services for both businesses and consumers. Supply chain now has more influence among senior leaders. Yet with this recognition…

People, process, and knowledge are three core elements that organizations use to improve operational efficiencies, enable high-performing teams, and maximize productivity.    With APQC’s 2023 Conference approaching, we asked some of our conference presenters how people, process, and…

Each year, APQC carries out a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners. This year’s survey, conducted in December 2022, included 160 valid participants representing a diverse range of industries like services (14 percent of…

As we began thinking about ideas around this year’s APQC 2023 Conference, we asked ourselves “What problems are people in process and knowledge management trying to solve?’ Well, as can be imagined, this question elicited many answers ranging from inefficient knowledge transfer to process design…

Every year, I like to wrap up by taking stock of process and performance management trends and research we have conducted. Overall 2022 has been a great year for process and performance professionals. Teams have made great strides in how they support the organization, build agility and…

An unexpected upshot of the chaotic 2020s is that more leaders see the connection between knowledge management and business success. Well-documented and accessible knowledge helps get new hires up to speed, develop and engage employees throughout their careers, and spur the innovation needed to…

OMG you all listened. You really listened about the gap in change management, and I couldn’t be prouder. Organizations and employees have been through a lot over the past couple of years with no real signs of slowing down. Employees are exhausted and the transformation and new technology…

Each November APQC is invited to speak at multiple “KNOWvember” events, and it’s a great opportunity to think about the issues most relevant and animating to knowledge management. This year I’m talking to member organizations about the relationship between KM and productivity, which has only…

Productivity is an enduring hot topic among macro-economics nerds and managers in charge of operations, quality, and improvement programs. But current trends—notably remote work, rapid turnover, and the controversy over “quiet quitting”—have gotten more people thinking about what productivity…