During last week’s webinar, How KM Supports the Nurturing of Successful Leaders, I talked with our Human Capital Management program manager Elissa Tucker about APQC’s latest research on leadership skills gaps. At the end of the call, the audience brought up some great questions about the…

With the impending holidays, it can be difficult to stay productive at work and handle home responsibilities. There are a number of different activities requiring our attention. At work, you may be conducting strategic planning and budgeting, carrying out performance evaluations, and striving…

As many of our members know, a company that cannot get a handle on fixed asset accounting—a fundamental, meat-and-potatoes aspect of financial management—can raise a lot of eyebrows. Investors want to see that a company can get the basics right. In this video, Mary Driscoll gives a primer…

At APQC, the end of the year is always a time to talk strategy. That means reflecting on where knowledge management is headed, what innovations and trends are impacting the field, and what we can do to support our members’ KM goals. I have a lot of conversations along these lines with different…

TMA’s People in Energy conference was held in Houston last week. Elissa Tucker and I had the opportunity to present APQC‘s research on best practices for developing leaders in the oil and gas industry and to speak with attendees about leadership at their organizations. The conference was an…

Cloud is driving big changes in the way that firms manage their data. At the API Cybersecurity Conference, I heard a lot of conversations about the risks of using cloud in the enterprise. According to Skyfence CEO Ofer Handler, cloud can limit IT’s ability to monitor activity in enterprise data and…

Communities of Practice are a huge part of the success in KM. Jean-Claude Monney, Global KM Lead at Microsoft Services discusses key outcomes, analytics and measures that help you know if CoPs are still thriving communities. You can follow Jean-Claude Monney on Twitter @jcfmonney

We’re process people. We are in awe of Ikea’s ability to standardize the design of beds, bookcases, and boudoirs using the same handful of parts. We assign family chores using SIPOCs and RACIs.  We love frameworks and good relationship maps. But not everyone shares our sensibilities.…

Last month, Ryan Mervyn, former ORION project manager and current engineering coordinator at United Parcel Services (UPS), and Peter Frohling, current ORION manager, presented on an APQC webinar. Mervyn and Frohling provide a general overview of UPS' ORION program, the results and significance seen…

I recently talked to Steve Williams, president of DecisionPath Consulting, about the risks and rewards business executives face when trying to understand and use analytics, big data, and business intelligence. What’s the basic argument you would make to a CFO who doesn’t yet know how…