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Improving the End-to-End Order-to-Cash Process

Improving the End-to-End Order-to-Cash Process


Order-to-Cash (O2C) is a critical end-to-end process that, when optimized, creates a seamless value chain from customers to the business. But for many organizations, O2C has been a particularly gnarly set of processes to optimize. Its domain stretches across functions and organizational boundaries…

Stop Ignoring Supply Chain Risk and Embrace It

Time To Embrace Risk in Supply Chain Planning


To survive and thrive, organizations must balance efficiency with adaptability, flexibility, and effectiveness. The ongoing COVID-19 pandemic and the resulting economic downturn have challenged organizations to re-evaluate their ideas about how to optimize the supply chain. Rather than focusing…

Now is the Time For Radical Innovation

Now is the Time for Radical Innovation


I recently re-connected with Steve Wunker, managing director of New Market Advisors, about innovation. Steve and I have collaborated many times over the years, starting in 2007 when APQC, IBM, and Innosight developed innovation archetypes (like personality types) highlighted in our published…

Many Reasons To Benchmark

The Many Reasons to Benchmark 


A surveyor's mark cut in a wall, pillar, or building and used as a reference point in measuring altitudes. A standard or point of reference against which things may be compared or assessed.  What am I talking about? A benchmark, of course. The later definition is where we will focus our…