Business process reengineering aims to change the way work is done in order to achieve organizational goals such as reducing costs and improving customer and employee satisfaction. Reengineering is the most advanced and holistic form of process improvement. Whereas most process improvement is…

When it comes to managing processes, the paths to success are many. Every organization, and when you drill down deep enough, every individual, has a specific way of achieving their process goals. Organizational needs vary greatly, and so, it comes as no surprise that organizations prefer developing…

Process models are tools that make abstract, complex work processes more tangible by providing a concrete illustration of how processes work and how they fit together. Common examples include process frameworks, process documentation such as RACI charts and process maps, and process design tools…

Two key ingredients to solve problems successfully are time and structure. By time, I mean concentrated time. And by structure, I mean a common methodology to frame a problem and solve it. In working with districts and organizations, accelerated work and productive work occurs when the right people…

Key business processes are the processes that have the biggest impact on your customers, employees, and bottom line. In short, your key processes answer the question: “How does our business generate value?” When you know your key business processes, you know exactly where to focus your investments…

Business process management (BPM) is a broad set of management approaches that encompass process redesign and innovation, process sourcing, and process improvement. In a nutshell, BPM is how organizations ensure they’re getting the most out value out of the work that happens across the enterprise.…

Establish a highly sustainable and efficient process management ecosystem with APQC’s Process Classification Framework®.  In 1908, the Ford Motor Company sought to disrupt the automobile industry by building a personal automobile that was affordable for the average American. Previously,…

I recently spoke with process management practitioner, Wes Ralph of Collins Aerospace, about his recent work to improve the adoption, ease of use, and scalability of Collins Aerospace’s process management efforts.  How did Collins Aerospace decide that their process management efforts…

Kristen works at a large global organization, where she’s in charge of the Accounts Payable (AP) process. Like many other managers of key business processes, Kristen consults with Miguel, a process management professional when she wants to map one of her main processes. Miguel’s role is to walk…